6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: consultan
Estimated value
€ 1,00M
estimated
To deadline
Ongoing
Knock-outs
2
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
Tender for the delivery and implementation of a case management system for the Municipality of Doetinchem with a duration of up to a maximum of twelve years. The award will take place on the basis of the best price-quality ratio within a ceiling amount of one million euros.
Services · Open · European procedure
European2 exclusion groundsComplete timeline
CharacteristicsCPV 72ServicesEU tendercase management systemcase-oriented working
01What is being requested
Delivery and implementation of a solution for case-oriented working, including functionalities for document and record management and administrative decision-making. The contract has a maximum duration of twelve years with a ceiling amount of € 1,000,000 excl. VAT for the full duration including extensions.
The objective of the tender is to contract a suitable supplier for the technical implementation and the provision of a solution for case-oriented working. We desire a seamlessly integrated solution, consisting of functionalities for, among other things, case-oriented working, document and record management, and administrative decision-making. The offered solution must be immediately available and must integrate seamlessly into our application landscape, such as existing web forms and scanning facilities, basic registries, and several specialist applications.
1Case Management System—
02Outcome
Awarded
Visma Circle B.V.
Bidders
4
03Strategic insight
Strategic insight · AI analysis
Ensure that the technical implementation is ready in time for the commencement on 1 September 2026. Take into account the free access for affiliated parties within the stated ceiling amount. Ensure a full set of certifications (ISO/IEC) and supporting evidence to prevent exclusion. Prepare for a demonstration and a subsequent four-week Proof of Concept.
04Points of attention
Important · 8
Ceiling amount of € 1,000,000 excl. VAT for the full duration including extensions and affiliated parties.Important
The technical delivery must be ready before the commencement of the agreement.Important
Affiliated parties must be able to use the offered solution free of charge.Important
Submitting variants or alternatives is not permitted.Important
Bids that exceed the ceiling amount will be set aside.Important
The bid must be unconditional; reservations will lead to exclusion.Important
Failure to complete parts of the price template will lead to invalidity.Important
The bid must be signed by a person authorized according to the Chamber of Commerce (KvK) extract.Important
05Can I take part?
Technical · 5
NEN-EN-ISO/IEC 27001:2023 certificateTechnical
NEN-ISO/IEC 20000 certificateTechnical
NEN-EN-ISO/IEC 27017:2021 certificateTechnical
NEN-EN-ISO/IEC 27018:2020 certificateTechnical
ISAE 3402 type 2 statementTechnical
Professional capability · 1
Registration in the commercial registerProfessional capability
Exclusion ground · 2
Certificate of Conduct for Tenders (Gedragsverklaring Aanbesteden)Exclusion ground
Tax Administration statement (Verklaring Belastingdienst)Exclusion ground
06Exclusion grounds
Exclusion grounds (2)
- Certificate of Conduct for Tenders (Gedragsverklaring Aanbesteden)
- Tax Administration statement (Verklaring Belastingdienst)
07Award criteria
G2 QUALITYweight n/a
Assessment of the qualitative award criteria according to the method as described in chapter 6, whereby scores are assigned individually per requirement.
G1 PRICEweight n/a
Assessment of the offered price.
08Process & timeline
Publication TenderNed
2026-02-13
Submission of questions first round of questions
2026-02-23T12:00:00
Publication first memorandum of information
2026-02-27
Submission of questions second round of questions
2026-03-09T12:00:00
Publication second memorandum of information
2026-03-13
Submission of bid/closing date
2026-03-27T12:00:00
Opening of bids
2026-03-27
Demonstration by bidder
2026-04-08
Demonstration by bidder
2026-04-09
Provisional award decision
2026-04-17
Proof of Concept
2026-04-20
Proof of Concept
2026-05-17
Definitieve gunning/ondertekening overeenkomst
2026-06-01
Ingangsdatum overeenkomst
2026-09-01
09Value in context
€1,000,000
10Bidders in this segment
#Likely bidderFitWins
1Afas Software B.V.SME10084×
2Centric Netherlands B.V.SME10072×
3PinkRoccade Local Government B.V.SME10066×
4Visma Raet B.V.SME10031×
5Visma Roxit B.V.SME10029×
6Visma Circle B.V.SME10033×
11Tender documents
TN566614 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260213105558pdfFeb 15, 2026 · 144 KB
Bijlage 6 PrijssjabloonxlsxFeb 13, 2026 · 23 KB
Offerteaanvraag ZaaksysteempdfFeb 13, 2026 · 466 KB
Bijlage 4 VerwerkersovereenkomstpdfFeb 13, 2026 · 258 KB
uea_566614_20260203145815pdfFeb 13, 2026 · 330 KB
Bijlage 7 Bestuurlijk besluitvormingsprocespdfFeb 13, 2026 · 861 KB
Bijlage 3 ConceptovereenkomstpdfFeb 13, 2026 · 148 KB
Bijlage 2 Programma van Eisen en WensenpdfFeb 13, 2026 · 316 KB
Bijlage 5 Demonstratiescript en interviewpdfFeb 13, 2026 · 200 KB
TN566614 - EF04 Vooraankondiging die alleen ter informatie wordt gebruikt - algemene richtlijn 20260123144534pdfJan 25, 2026 · 137 KB
12Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedinAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun
13Frequently asked questions
What are the most important functional requirements for the offered solution?
The solution must provide functionalities for case-oriented working, document and record management, and administrative decision-making. Additionally, the solution must integrate seamlessly with existing web forms, the scanning facility, basic registries, and specialist applications.
Which selection requirements must the supplier meet?
The supplier must offer a best-of-breed, immediately available case management system. In addition, experience is required in delivering integrated case management systems in a municipal environment, with a minimum of 2 successful projects.
What requirements are imposed on the technical implementation and integration?
The solution must be immediately available and integrate seamlessly into the existing application landscape, including web and scan-to applications. A clear methodology must be provided for data privacy, architecture, and support in accordance with the draft agreement.
How must compliance with privacy and data processing be demonstrated?
Bidders must comply with the requirements for GDPR compliance and processing under the Data Processing Agreement. Additionally, the operation of the system must be demonstrated through the Demonstration Script.
Automatically compiled from the official tender data and documents.
14Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 1,0 mln
Gegunde waarden in CPV 72 · diensten n=1436