6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: consultan
Estimated value
Not published
To deadline
Ongoing
Knock-outs
2
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
EU procurement for the supply and implementation of a case management system for the Municipality of Doetinchem with a duration of up to a maximum of twelve years. The award will be based on the best price-quality ratio.
Services · Open · European procedure
European2 exclusion groundsComplete timeline
CharacteristicsCPV 72ServicesEU tender
01What is being requested
Supply and implementation of a solution for case-oriented working, including document and record management and administrative decision-making. The contract has a maximum duration of twelve years with a ceiling amount of € 1,000,000 excl. VAT for the full period including extensions.
The objective of the tender is to contract a suitable supplier for the technical implementation and the provision of a solution for case-oriented working. It is our wish to have a seamlessly integrated solution, consisting of functionalities for, among other things, case-oriented working, document and record management, and administrative decision-making. The offered solution must be immediately available and must integrate seamlessly into our application landscape, such as existing web forms and scanning facility, basic registries, and several specialist applications.
1Case Management System—
02Strategic insight
Strategic insight · AI analysis
Ensure full submission of all certifications (ISO/IEC and ISAE) to prevent exclusion. Prepare a strong demonstration, as evaluators may adjust scores on requirements during this stage. Take the Proof of Concept phase into account as a critical part of the process immediately following the intention to award.
03Points of attention
Important · 7
Ceiling amount: Bids exceeding the ceiling amount of € 1,000,000 excl. VAT will be set aside.Important
Affiliated parties: The solution must also be available free of charge for affiliated parties (such as Regio Achterhoek, Buha, and Buurtplein).Important
Variants: Submitting variants or alternatives is not permitted.Important
General terms and conditions: The bidder's general terms and conditions are not applicable; only the GIBIT 2023 Procurement Conditions apply.Important
Demonstration: Scores on the qualitative requirements may be adjusted based on the demonstration.Important
Proof of Concept: Successfully completing a Proof of Concept is a mandatory condition for the final award.Important
Price template: Failure to complete parts of the price template will lead to the invalidity of the bid.Important
04Can I take part?
Technical · 5
NEN-EN-ISO/IEC 27001:2023 certificateTechnical
NEN-ISO/IEC 20000 certificateTechnical
NEN-EN-ISO/IEC 27017:2021 certificateTechnical
NEN-EN-ISO/IEC 27018:2020 certificateTechnical
ISAE 3402 type 2 statementTechnical
Professional capability · 1
Chamber of Commerce registrationProfessional capability
Exclusion ground · 2
Certificate of Conduct for ProcurementExclusion ground
Tax Authority statementExclusion ground
05Exclusion grounds
Exclusion grounds (2)
- Certificate of Conduct for Procurement
- Tax Authority statement
06Award criteria
G2 QUALITYweight n/a
Assessment of the qualitative award criteria (requirements) according to the method described in chapter 6.
G1 PRICEweight n/a
Assessment of the offered price.
07Process & timeline
Publication TenderNed
13 februari 2026
Submission of questions first round of questions
23 februari 2026, 12.00 uur
Publication first memorandum of information
27 februari 2026
Submission of questions second round of questions
9 maart 2026, 12.00 uur
Publication second memorandum of information
13 maart 2026
Submission of bid/closing date
27 maart 2026, 12.00 uur
Opening of bids
27 maart 2026
Demonstration by bidder
8 en 9 april 2026
Provisional award decision
17 april 2026
Proof of Concept
20 april 2026 t/m 17 mei 2026
Final award/signing of agreement
1 juni 2026
Effective date of agreement
1 september 2026
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME10056×
2PinkRoccade Local Government B.V.SME10034×
3Afas Software B.V.SME10032×
4Visma Raet B.V.SME10018×
5Visma Roxit B.V.SME10016×
6Protinus IT B.V.SME9832×
10Tender documents
Nota van inlichtingen 2026-03-10-1pdfMar 10, 2026 · 292 KB
Nota van inlichtingen 2026-02-27-1pdfFeb 27, 2026 · 706 KB
TN566614 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260213105558pdfFeb 15, 2026 · 144 KB
Bijlage 4 VerwerkersovereenkomstpdfFeb 13, 2026 · 258 KB
Bijlage 3 ConceptovereenkomstpdfFeb 13, 2026 · 148 KB
uea_566614_20260203145815pdfFeb 13, 2026 · 330 KB
Bijlage 6 PrijssjabloonxlsxFeb 13, 2026 · 23 KB
Bijlage 7 Bestuurlijk besluitvormingsprocespdfFeb 13, 2026 · 861 KB
Offerteaanvraag ZaaksysteempdfFeb 13, 2026 · 466 KB
Bijlage 5 Demonstratiescript en interviewpdfFeb 13, 2026 · 200 KB
Bijlage 2 Programma van Eisen en WensenpdfFeb 13, 2026 · 316 KB
TN566614 - EF04 Vooraankondiging die alleen ter informatie wordt gebruikt - algemene richtlijn 20260123144534pdfJan 25, 2026 · 137 KB
11Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedinAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun
12Frequently asked questions
What are the most important functional requirements of the requested solution?
The solution must provide functionalities for case-oriented working, document and record management, and administrative decision-making. The system must be immediately available and integrate seamlessly with existing web forms, the scanning facility, basic registries, and specialist applications.
What experience must suppliers possess?
Suppliers must have demonstrable experience in implementing case management systems within Dutch municipalities.
What technical integrations are expected within the application landscape?
The offered solution must form a seamless integration with the current web forms, the scanning facility, the basic registries, and the existing specialist applications.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436