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Prior Information Notice Tender Service Management Software (SMS)

SURF B.V. · 1 lots · 419964
Type
Services
72268000 · Delivery of software
Estimated value
€ 40M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

SURF B.V. intends to deploy a large-scale ticketing system solution for multiple organisations. The tender will be awarded in two parts – an Enterprise SM solution and a pure ITSM solution – and is planned for 2026. The structure indicates strict requirements regarding functionality, scalability, and integration with existing IT infrastructure.

Services · European procedure

European
Contracting authority
SURF B.V.
Contract type
Services
Estimated value
€40,000,000
estimated value
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72268000
Delivery of software
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

SURF B.V. intends to deploy a large-scale ticketing system solution for multiple organisations. The tender will be awarded in two parts – an Enterprise SM solution and a pure ITSM solution – and is planned for 2026. The structure indicates strict requirements regarding functionality, scalability, and integration with existing IT infrastructure.

SURF is in an advanced stage of preparing the procurement of service management software (ticketing system) on behalf of the participating organisations. The tender documents and procedures themselves will take place shortly. Please note! These will be published under TenderNed references in addition to this prior information notice. After publication, this prior information notice will include a reference to the actual procurement procedures. It is intended that the Contract will consist of the delivery of a service management software solution (the System), the implementation of the System

72268000€ 40MServices
1Prior Information Notice Tender Service Management Software (SMS)€40,000,000

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

€40,000,000

04Likely competitors

#Likely bidderFitWins
1TOPdesk Nederland B.V.SME10021×
2KPN B.V.SME9830×
3COMPAREX Nederland B.V.SME9770×
4Visma Circle B.V.SME9736×
5Unit4 Business Software Netherlands B.V.SME9735×
6Afas Software B.V.SME96113×

05Tender documents

Beschrijving.pdfpdfApr 15, 2026 · 33 KB

06Legal themes that may be relevant here

07Frequently asked questions

What is the difference between the two procurement procedures?
A distinction is made between an Enterprise service management solution (ESM), which supports multiple processes, and a solution primarily focused on IT service management (ITSM).
Can a bidder participate in both procurement procedures?
Yes, bidders may choose whether they participate in only one of the two procurement procedures or in both procedures.
Which processes must be supported at a minimum within the ESM solution?
The ESM solution must provide at least support for IT service management (ITSM) and facility management (FMIS). Other processes such as HR, finance, or legal matters may optionally form part of the contract.
What are the rules regarding the support of FMIS processes?
Bidders are obliged to offer support for FMIS processes in accordance with the stated requirements, but the actual procurement of these by a participating institution is optional.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 40 mln

Gegunde waarden in CPV 72 · diensten n=1436