AwardedServicesEuropeanOpen
Renewal of Telephony Environment
Gemeente Haarlem · Open · 1 lots · 369345
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
64200000
Estimated value
€ 815K
awarded
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
Renewal of the telephony environment for the municipalities of Haarlem and Zandvoort by means of Microsoft Teams Phone System and an integrated Contact Center.
Services · Open · European procedure
European
CharacteristicsCPV 64ServicesEU tender
01What is being requested
The assignment concerns the design, implementation, and support of a new telephony environment based on Microsoft Teams Phone System, including an integrated Contact Center and the migration of the current Mitel environment.
The Assignment concerns the design, implementation, and support of a new telephony environment based on Microsoft Teams Phone System, whereby the Contact Center forms an integral part of this environment and telephony incl. Contact Center becomes usable everywhere and at all times.
11 lot—
02Outcome
Awarded
Esprit ICT Groep B.V.
Award value
€815,489
Bidders
5
03Strategic insight
Strategic insight · AI analysis
Ensure a solution where the SBC is fully managed by the contractor. Emphasize the integration with the existing Microsoft Teams environment and the possibility for automation. Demonstrate that the migration does not jeopardize business continuity.
04Points of attention
Important · 5
The SBC must be offered as a cloud service.Important
The migration can be carried out as a Big Bang migration.Important
The Contact Center application must comply with Microsoft's Extend Connect Model.Important
Account must be taken of the dynamic municipal environment and specific events such as Formula 1.Important
The downtime during the migration must be limited as much as possible.Important
05Can I take part?
Professional capability · 1
Demonstrable in-depth knowledge and experience with design, implementation, support of, and migration of telephony incl. an integrated Contact Center to the existing Microsoft Teams environment.Professional capability
Financial · 1
Financial and economic capacity in accordance with the stated requirements.Financial
Technical · 1
The offered Session Border Controller (SBC), devices, headsets, and Contact Center must be certified for Microsoft Teams Phone System.Technical
06Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
07Award criteria
Qualityweight n/a
Assessment of the quality of the submitted solution.
Priceweight n/a
Assessment of the price of the submitted solution.
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Bidders in this segment
#Likely bidderFitWins
1T-Mobile Netherlands B.V.SME9929×
2Vodafone Libertel B.V.SME9626×
3KPN B.V.SME9628×
4Odido Netherlands B.V.SME9613×
5Kreuze TelecomUnknown8712×
6Dectron ICT Groep B.V.SME847×
10Tender documents
TN514208 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20250826092918pdfAug 27, 2025 · 10 KB
20250501 - CONCEPT - Controlelijst PoC telefonie-project v0.3 (1)pdfMay 2, 2025 · 144 KB
20250502 - def - Beantwoording nagekomen vragen Telefonie OmgevingpdfMay 2, 2025 · 156 KB
TN514208 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250425115514pdfApr 25, 2025 · 10 KB
20250425 - def - Beantwoording NvI2 Telefonie OmgevingpdfApr 25, 2025 · 44 KB
Bijlage 8. Concept Wachtkamerovereenkomst v1.1pdfApr 3, 2025 · 241 KB
Bijlage 4. Programma van Eisen v1.1xlsxApr 3, 2025 · 48 KB
Aanbestedingsleidraad Telefonie-omgeving v1.1pdfApr 3, 2025 · 806 KB
Bijlage 7. Prijzenblad v1.1xlsxApr 3, 2025 · 30 KB
TN514208 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250403160509pdfApr 3, 2025 · 10 KB
Bijlage 5. Concept Overeenkomst v1.1pdfApr 3, 2025 · 446 KB
20250403 - def - Beantwoording NvI1 Telefonie OmgevingpdfApr 3, 2025 · 120 KB
11Legal themes that may be relevant here
Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 307> Renovatie tunnel op basis van Design, Build & Maintain-contract. Als er paritair opgestelde voorwaarden zijn, mogen op grond vanAdvies 689> Aanbesteder heeft vrijwillig bekendgemaakt dat hij een opdracht heeft gegund voor de inkoop van een softwareplatform voor gemeenComplaint upheldAdvies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 33> Europese niet-openbare procedure voor herontwikkeling en realisatie van een nieuwe locatie en huisvesting van een gemeentehuis.
12Frequently asked questions
What is the technical basis of the new telephony environment?
The assignment concerns the design, implementation, and support of a new telephony environment based on Microsoft Teams Phone System, whereby the Contact Center forms an integral part of this environment.
What requirements are placed on the flexibility of the Contact Center application?
The contracting authority must be free to create additional call flows, reports, or other configurations without extra costs being charged, similar to the current situation.
What is the obligation regarding data exchange for the Customer Satisfaction Survey (KTO)?
The assignment must at least realize the current data exchange with the firm KCM for the purpose of the Customer Satisfaction Survey.
Which award criterion is decisive in the event of an equal score?
If parties finish equally, the total number of points on award criterion 4, named 'Piketnummers', is decisive.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 400K
€ 400K
median
€ 856K
€ 856K
p75
€ 2,4 mln
€ 2,4 mln
€ 815K
Gegunde waarden in CPV 64 · diensten n=168