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AwardedServicesEuropeanOpen

Contact center renewal requirement (CPaaS)

Sociale Verzekeringsbank · Open · 1 lots · 150912
Type
Services
64211000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

In November 2018, the Sociale Verzekeringsbank (SVB) published a tender (TenderNed 150912) for the supply of a Communication Platform as a Service (CPaaS) to ensure telephone accessibility for citizens worldwide. The project is a public procedure for service providers, with an undisclosed budget, and has already been successfully awarded.

Services · Open · European procedure

European
Contracting authority
Sociale Verzekeringsbank
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
64211000
Location
Amstelveen
CharacteristicsCPV 64ServicesEU tender

01What is being requested

In November 2018, the Sociale Verzekeringsbank (SVB) published a tender (TenderNed 150912) for the supply of a Communication Platform as a Service (CPaaS) to ensure telephone accessibility for citizens worldwide. The project is a public procedure for service providers, with an undisclosed budget, and has already been successfully awarded.

The SVB aims to take the next technological step in terms of continuity and stability in service delivery to citizens and its chain partners. The requirement and necessity to be reachable by telephone for the target group served by the SVB is a permanent requirement. Since citizens call the SVB from all over the world, telephone accessibility must provide for this. The SVB wishes to acquire the Communication Platform as a Service (CPaaS) service through this tender. Within the framework of this tender, CPaaS entails the delivery of communication functionalities, such as contact center and bus

64211000Services
1Lot 1—

02Outcome

Awarded

Triple P Nederland B.V.

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1Vodafone Libertel B.V.SME10024×
2T-Mobile Netherlands B.V.SME10029×
3KPN B.V.SME9928×
4Odido Netherlands B.V.SME9713×
5Kreuze TelecomUnknown9113×
6Koninklijke PostNL B.V. SME8622×

06Tender documents

TN202305 - SF03 Aankondiging van een gegunde opdracht 20190404102326pdfApr 4, 2019 · 27 KB
TN202305 - SF14 Kennisgeving van aanvullende informatie, informatie over een onvolledige procedure of rectificatie 20190121170138pdfJan 21, 2019 · 10 KB
NvI 3 Vernieuwing contactcenter behoefte (CPaaS) def.pdfJan 21, 2019 · 258 KB
Bijlage J - Def. concept bepalingen Verwerkersovereenkomst Inschrijver - CPaaS - Versie 1.1pdfJan 14, 2019 · 289 KB
Bijlage K Def. concept Wachtkamerovereenkomst EA - CPaaS - Versie 1.1pdfJan 14, 2019 · 438 KB
Bijlage L Def. concept Geheimhoudingsverklaring - CPaaS - Versie 1.1pdfJan 14, 2019 · 214 KB
Bijlage I - Def. concept Raamovereenkomst - CPaaS - Versie 1.1pdfJan 14, 2019 · 891 KB
NvI 2 Vernieuwing contactcenter behoefte (CPaaS) def 1.0pdfJan 14, 2019 · 435 KB
Bijlage G Programma van eisen - CPaaS - NvI 1docxDec 12, 2018 · 600 KB
Bijlage H - Programma van wensen - CPaaS - NvI 1docxDec 12, 2018 · 706 KB
Bijlage C - Prijzenblad - CPaaS - NvI 1xlsxDec 12, 2018 · 63 KB
Bijlage I - Concept Raamovereenkomst - CPaaS - NvI 1pdfDec 12, 2018 · 892 KB

07Legal themes that may be relevant here

08Frequently asked questions

What is the objective of the tender for the renewal of the contact center?
The tender aims to acquire a Communication Platform as a Service (CPaaS) to ensure the technological continuity and stability of service delivery. This includes the delivery of communication functionalities for contact center and business communication.
Which specific functionalities are expected within the CPaaS service?
The requested CPaaS service entails the delivery of various communication functionalities, specifically focused on contact center and business communication functionalities in accordance with the Program of Requirements.
Why is telephone accessibility an essential part of this assignment?
Telephone accessibility is a permanent requirement because citizens call the SVB from all over the world. The CPaaS service must meet the necessity of being reachable worldwide for the target group and chain partners.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 400K
median
€ 856K
p75
€ 2,4 mln
deze opdracht

Gegunde waarden in CPV 64 · diensten n=168