4
4 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79000000 · Business services: leg
Estimated value
€ 800K
estimated
To deadline
2d
Jun 19, 2026 · 15:00
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
1 criteria
Assess manuallyconfidence moderate
This procurement concerns the purchase of UX research services for the Kamer van Koophandel via an EU open procedure where the award is based on the best price-quality ratio.
Services · Open · European procedure
Sustainability countsEuropean
CharacteristicsCPV 79ServicesEU tenderGreen / SPPUX ResearchUX researchUser research
01What is being requested
The assignment concerns UX research services for the Brand & Communication department of the KVK to strengthen the digital customer experience and brand perception.
Within KVK, we work towards increasingly ambitious design and development goals, where placing the user at the center is an essential starting point. UX Research plays a key role in this. However, growing ambition and the increasing importance of evidence-based decision-making are leading to a sharply rising demand for UX Research engagement.
1UX research€800,000
02Strategic insight
Strategic insight · AI analysis
Ensure that the bid is submitted unconditionally to prevent invalidity. Take into account the comparative price methodology where quality compensates for the bid price. Submit all documents on time to avoid risks during uploading.
03Points of attention
Important · 6
All communication and bids must take place exclusively via Mercell.Important
Bids that attach conditions are invalid.Important
Bidding on a part of the assignment is not possible.Important
Prices must be economically justifiable and may not contain negative or zero amounts.Important
The bid must be valid for at least 90 days.Important
Documents drawn up in another language must be translated into Dutch by a sworn translator.Important
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Award criteria
best price-quality ratioweight n/a
The award takes place on the basis of the most economically advantageous tender, whereby the value of sub-criteria is subtracted from the total price to form a comparative price.
06Value in context
€800,000
07Likely competitors
#Likely bidderFitWins
1Freep.nlUnknown9937×
2Bright ProfessionalsUnknown9979×
3DC Professionals BVSME9647×
4BDO Audit & Assurance B.V.SME9557×
5Antea Nederland BVSME9438×
6Arcadis Nederland B.V.SME9433×
08Tender documents
Onderlegger prijsbijlage - uitgangspunten situatieschetsen.pdfpdfMay 5, 2026 · 301 KB
Inschrijvingsfase.pdfpdfMay 5, 2026 · 28 KB
Prijs.pdfpdfMay 5, 2026 · 24 KB
Informatie over organisatie en opdracht.pdfpdfMay 5, 2026 · 60 KB
Programma van eisen.pdfpdfMay 5, 2026 · 57 KB
Algemene Inkoopvoorwaarden juni 2021.pdfpdfMay 5, 2026 · 175 KB
Beschrijving.pdfpdfMay 5, 2026 · 26 KB
Format kerncompetentie 1 Strategieontwikkeling.docxdocxMay 5, 2026 · 56 KB
Format kerncompetentie 2 uitvoeren UX-onderzoek.docxdocxMay 5, 2026 · 56 KB
Uitsluitingsronden en geschiktheidseisen.pdfpdfMay 5, 2026 · 51 KB
Format kerncompetentie 3 training & kennisoverdracht .docxdocxMay 5, 2026 · 56 KB
Procedure klachtafhandeling bij aanbesteden door KVK.pdfpdfMay 5, 2026 · 124 KB
09Legal themes that may be relevant here
Advies 462> Europese openbare procedure voor een overheidsopdracht voor diensten voor aanschaf, implementatie en het onderhoud van een E-HRMComplaint dismissedAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 174> Concurrentiegerichte dialoog ten behoeve van het afsluiten van een raamovereenkomst met één ondernemer. Is er sprake van het samAdvies 70> Meervoudig onderhandse procedure voor een training in begrijpelijk schrijven en een ‘train-de- trainer’ opleiding. Geldt de verp
10Frequently asked questions
Which mandatory selection requirements apply to bidders?
Bidders must provide evidence of work experience in UX research for public organizations, comply with GDPR and privacy policies, and possess minimum experience with interactive research design.
Which suitability criteria must a bidder meet?
Bidders must be able to demonstrate at least 3 completed UX research projects for public organizations and have experience with methods such as interviews, usability tests and data analysis.
What is the objective of the UX research assignment?
The objective is to collect user insights for digital products to support evidence-based decision-making within the ambitious design and development goals.
How do communication and the submission of the bid proceed?
All communication and the bid take place via the Mercell platform. Bids not submitted via Mercell will not be accepted.
Automatically compiled from the official tender data and documents.
11Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 800K
Gegunde waarden in CPV 79 · diensten n=4949