6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79540000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
4 criteria
Assess manuallyconfidence high
This tender concerns the provision of interpretation services for the Bijzondere Zaken division of UWV via a four-year framework agreement. The focus is on quality, security of supply, and the integrity of the deployed interpreters.
Services · Open · European procedure · SME-friendly
SME-friendlyEuropeanComplete timeline
CharacteristicsCPV 79ServicesSME-friendlyEU tender
01What is being requested
The performance of interpretation services for the Bijzondere Zaken division at various locations, including the recruitment, selection, and coordination of interpreters for a term of 4 years.
At UWV, all employees can order Interpretation services to support their activities. Interpreters are primarily deployed at UWV during conversations of employees who have client contact of a medical and occupational nature. For example, with insurance physicians, occupational experts, and reintegration coaches. The use of interpreters ensures that conversations proceed smoothly and no miscommunication occurs. The interpreter must be able to sense the nature and tone of the conversation. An interpreter is not only a translator of the conversations but also functions as a kind of cultural mediat
1Lot 1: Regular—
2Lot 2: Bijzondere Zaken—
02Outcome
Awarded
Acolad Netherlands B.V.
Bidders
3
03Breakdown by lot
Per-lot values not published — bars show only the lot breakdown.
04Strategic insight
Strategic insight · AI analysis
Ensure a robust technical connection with the Facilitor system. Set up a strong implementation plan to meet the October deadline. Guarantee high security of supply to meet the requirements of the assignment.
05Points of attention
Important · 5
The technical availability of the API connection must be greater than 98%.Important
100% confidentiality must be guaranteed for every interpretation assignment.Important
The ad hoc telephone interpreter must be available within 10 minutes.Important
At least 5% social return must be realized of the estimated value.Important
Use of public WiFi networks is not permitted during telephone assignments.Important
06Can I take part?
Financial · 1
Proof of adequate professional liability insurance of € 800,000 per claim and € 1.5 million per insurance year for Lot 2.Financial
Technical · 3
Proof of ISO 18841:2018 certification or equivalent.Technical
Proof of ISO 27001:2017 certification or equivalent.Technical
Proof of ISO 17100:2015 certification or equivalent.Technical
Professional capability · 1
Certificate of conduct (Verklaring Omtrent het Gedrag) not older than 2 years calculated backwards from the closing deadline.Professional capability
07Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
08Award criteria
LOT 2 – SGC1: Security of supplyweight n/a
Assessment of the security of supply for Lot 2.
LOT 2 – SGC2: Quality of Interpretersweight n/a
Assessment of the quality of the deployed interpreters for Lot 2.
LOT 2 – SGC3: Implementation planweight n/a
Assessment of the proposed implementation plan for Lot 2.
PRICE LOT 2weight n/a
Assessment of the price quotation for Lot 2.
09Process & timeline
Implementation plan agreed
22 augustus 2025
Implementation realized
30 oktober 2025
Effective date Framework Agreement
31 oktober 2025
10Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
11Bidders in this segment
#Likely bidderFitWins
1Global Talk Netherlands B.V.SME10026×
2AVB Language Group B.V.SME9615×
3Randstad Uitzendbureau b.v.SME94135×
4Unique Nederland B.V.SME94103×
5Driessen B.V.SME9497×
6Tempo Team Group B.V.SME9466×
12Tender documents
TN515378 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20250901162403pdfSep 3, 2025 · 15 KB
Bijlage 12B Dossier Financiele Afspraken Perceel 2_v1.3 NvI2docxMay 13, 2025 · 142 KB
Bijlage 3A Prijspopgaveformulier Perceel 1 Regulier v1.2 NvI2xlsxMay 13, 2025 · 56 KB
Bijlage 6B Programma van Eisen Perceel 2 v1.2 NvI2docxMay 13, 2025 · 54 KB
Bijlage 3B Prijspopgaveformulier Perceel 2 BZ v1.2 NvI2xlsxMay 13, 2025 · 56 KB
Bijlage 13B Service Level Agreement Perceel 2_v1.2 NvI2docxMay 13, 2025 · 94 KB
Bijlage 12A Dossier Financiele Afspraken Perceel 1_v1.3 NvI2docxMay 13, 2025 · 144 KB
Bijlage 13A Service Level Agreement Perceel 1_v1.2 NvI2docxMay 13, 2025 · 95 KB
Bijlage 10A concept Raamovereenkomst Tolkdiensten Perceel 1 v1.1 NvI2docxMay 13, 2025 · 76 KB
EA Openbaar - BD Tolkdiensten UWV 2024 v1.3 NvI2docxMay 13, 2025 · 1335 KB
Bijlage 6A Programma van Eisen Perceel 1 v1.2 NvI2docxMay 13, 2025 · 61 KB
Bijlage 10B concept Raamovereenkomst Tolkdiensten Perceel 2 v1.1 NvI2docxMay 13, 2025 · 76 KB
13Legal themes that may be relevant here
Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 432> Europese openbare procedure voor een raamovereenkomst met één ondernemer per perceel voor diensten van inhuur van personeel voorAdvies 66> Europese openbare procedure voor raamovereenkomsten met meerdere leveranciers voor de inzet van tijdelijk personeel. Is de aanbeAdvies 222> Aanbesteding via een marktplaats. De Commissie bevestigt haar eerdere adviezen (waaronder 147) dat op een aanbestedende dienst d
14Frequently asked questions
What is the purpose of deploying interpretation services at UWV?
The interpretation services are deployed to optimize communication and prevent miscommunication during conversations of employees with clients of a medical and occupational nature, such as with insurance physicians, occupational experts, and reintegration coaches.
What specific role does the interpreter play during the conversations?
The interpreter functions not only as a translator but also serves as a cultural mediator who can sense the nature and tone of the conversation and acts as a bridge between the different cultures.
How is the assignment divided among the different divisions?
The assignment is divided into two parts: the regular interpretation services for all employees and the Bijzondere Zaken (BZ) department, which offers specialized services to specific client groups such as International, Own Staff, VIP, and Care Desk/Defence.
Which qualitative criteria are considered during the award?
For both lot 1 and lot 2, the qualitative sub-award criteria of security of supply, quality of the interpreters, and the implementation plan are used.
Automatically compiled from the official tender data and documents.
15Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
deze opdracht
Gegunde waarden in CPV 79 · diensten n=4949