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AwardedServicesEuropeanOpen

Telemarketing services

KRO-NCRV · Open · 1 lots · 307890
Type
Services
79342000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

KRO-NCRV, the Dutch public broadcaster, is seeking an external partner to perform telemarketing services. The assignment falls under an open procedure and concerns a service aimed at reaching specific target groups for promotional and information campaigns. The provider must demonstrate experience with large-scale telemarketing operations, setting up structured call centers, and complying with privacy and telecommunications legislation (AVG, Telecommunicatiewet). Additionally, knowledge of the media sector and the target audience of KRO-NCRV is an advantage. The provider must offer a scalable system, provide reporting functionalities, and present a clear quality and service level agreement (SLA).

Services · Open · European procedure

European
Contracting authority
KRO-NCRV
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79342000
Location
HILVERSUM
CharacteristicsCPV 79ServicesEU tendertelemarketingKRO-NCRVopen procedure

01What is being requested

KRO-NCRV, the Dutch public broadcaster, is seeking an external partner to perform telemarketing services. The assignment falls under an open procedure and concerns a service aimed at reaching specific target groups for promotional and information campaigns. The provider must demonstrate experience with large-scale telemarketing operations, setting up structured call centers, and complying with privacy and telecommunications legislation (AVG, Telecommunicatiewet). Additionally, knowledge of the media sector and the target audience of KRO-NCRV is an advantage. The provider must offer a scalable system, provide reporting functionalities, and present a clear quality and service level agreement (SLA).

The execution of telemarketing services for KRO-NCRV.

79342000Services
1Lot 1—

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Bidders in this segment

#Likely bidderFitWins
1Maandag Interim Professionals B.V.SME92387×
2Randstad Uitzendbureau b.v.SME88135×
3Bender Detachering B.V.SME88107×
4Unique Nederland B.V.SME88103×
5Tempo-Team Uitzenden B.V.SME8774×
6Samenvijf B.V.SME8774×

05Tender documents

TN420429 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20231205111124pdfDec 6, 2023 · 9 KB
Nota van inlichtingen 2023-09-13-3pdfSep 13, 2023 · 7 KB
Bijlage 5.A - Concept Raamovereenkomst v1.1pdfSep 13, 2023 · 308 KB
Beschrijvend document Telemarketing diensten v1.1pdfSep 13, 2023 · 349 KB
Bijlage 5.C - Concept verwerkersovereenkomst v1.0pdfAug 25, 2023 · 201 KB
Bijlage 2 - Verklaring Omtrent Inschrijving v1.0pdfAug 25, 2023 · 135 KB
Bijlage 3 - Tarievenblad v1.0xlsxAug 25, 2023 · 19 KB
Deel B Aanbestedingsvoorwaarden Het NICpdfAug 25, 2023 · 160 KB
Bijlage 4 - Programma van Eisen v1.0pdfAug 25, 2023 · 222 KB
Bijlage 5.B - Concept Nadere overeenkomst v1.0pdfAug 25, 2023 · 136 KB
TN420429 - SF02 Aankondiging van een opdracht 20230823092303pdfAug 25, 2023 · 30 KB
Bijlage 1.B - Referentieformulier Telemarketing diensten KRO-NCRVpdfAug 25, 2023 · 71 KB

06Legal themes that may be relevant here

07Frequently asked questions

What does the assignment for telemarketing services entail?
The assignment concerns the execution of telemarketing services to reach specific target groups for promotional and information campaigns.
What operational requirements must the service provision meet?
The service provision must offer a scalable system, provide reporting functionalities, and include a clear quality and service level agreement (SLA).
What expertise is required for the execution of this assignment?
Execution requires experience with large-scale telemarketing operations and the setting up of structured call centers.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949