AwardedServicesEuropeanOpen
Customer Contact Center Telephony Environment
GR Cocensus · Open · 1 lots · 374468
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
64200000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
3 criteria
Assess manuallyconfidence high
This EU procurement concerns the renewal of the telephony environment and the customer contact center of GR Cocensus. The assignment focuses on a Microsoft Teams Phone System solution suitable for a VMware environment.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 64ServicesEU tender
01What is being requested
Developing, implementing, and supporting a modern telephony solution based on Microsoft Teams Phone System for a customer contact center. The assignment includes the delivery of hardware and software and the implementation of an integrated Contact Center within a VMware environment.
This assignment focuses on the development, implementation, and support of a modern telephony solution based on Microsoft Teams Phone System. The Contact Center will be fully integrated into this, with the goal of creating a flexibly deployable telephony and customer contact environment that is accessible anytime and anywhere.
1Customer Contact Center Telephony Environment—
02Strategic insight
Strategic insight · AI analysis
Ensure a strong substantiation of the technical integration with Microsoft Teams and VMware. Emphasize experience with peak loads and scalability within the proposed solution. Ensure that the presentation aligns with the stated qualitative requirements.
03Points of attention
Important · 4
The transition must be realized 3 months after signing the agreement.Important
Bids must be submitted exclusively digitally via TenderNed.Important
The price quotation must be placed exclusively in the price lock.Important
Contact with Cocensus employees regarding the procurement is not permitted.Important
04Can I take part?
Technical · 1
In the 2 years prior to submission, have successfully performed at least one assignment regarding the core competency with a minimum value of € 100,000.00.Technical
Financial · 1
Possess legal and professional liability insurance with a sum insured of at least € 500,000.00 per event per year.Financial
Other · 1
The bidder demonstrates that sustainability is demonstrably anchored within business operations through policy, technology, or certifications.Other
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Proposed solution30 punten
Assessment of the fulfillment of the assignment, including user-friendliness, future-proofing (AI), technical integration, flexibility, continuity, monitoring, and information security.
Presentation20 punten
Price50 punten
07Process & timeline
Deadline for submitting questions
2025-05-07T12:00:00
Providing Memorandum of Clarification
2025-05-09
Deadline for submitting bids
2025-05-21T12:00:00
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Bidders in this segment
#Likely bidderFitWins
1Odido Netherlands B.V.SME10012×
2KPN B.V.SME9923×
3Vodafone Libertel B.V.SME9723×
4T-Mobile Netherlands B.V.SME9629×
5Kreuze TelecomUnknown9212×
6Dectron ICT Groep B.V.SME837×
10Tender documents
TN518798 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20250807094842pdfAug 8, 2025 · 10 KB
Nota van inlichtingen 2025-05-08-1pdfMay 8, 2025 · 74 KB
Bijlage 1 GR Cocensus - inkoopvoorwaarden bij ICT diensten en producten 2024 nav NVIdocxMay 8, 2025 · 102 KB
Bijlage 3 Prijzenblad nav NVIxlsxMay 8, 2025 · 16 KB
Bijlage 2 Programma van Eisen nav NVIxlsxMay 8, 2025 · 19 KB
Wijzigingen n.a.v. NvIdocxMay 8, 2025 · 17 KB
uea_518798_20250327160658pdfApr 12, 2025 · 1308 KB
Aanbestedingsleidraad klantcontactcentrumpdfApr 12, 2025 · 387 KB
Bijlage 2 Programma van EisenxlsxApr 12, 2025 · 19 KB
Bijlage 3 PrijzenbladxlsxApr 12, 2025 · 15 KB
Bijlage 4 Concept VerwerkersovereenkomstpdfApr 12, 2025 · 282 KB
TN518798 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250410162701pdfApr 12, 2025 · 9 KB
11Legal themes that may be relevant here
Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 618> De klacht ziet op Europese openbare aanbestedingsprocedure voor een overheidsopdracht van levering van turnkey Consoleboten inclAdvies 520> De klacht ziet op een Europese openbare procedure voor een overheidsopdracht voor leveringen voor het werkend opleveren en vervoComplaint dismissedAdvies 227> Klager heeft twee dagen voor de datum van inschrijving aan beklaagde meegedeeld dat de in de technische specificaties genoemde hComplaint dismissed
12Frequently asked questions
What is the objective of the Customer Contact Center Telephony Environment assignment?
The assignment aims to develop, implement, and support a modern telephony solution based on Microsoft Teams Phone System. In this process, the Contact Center is fully integrated to provide a flexible and universally accessible customer contact environment.
What evidence is required for the Microsoft Partner status?
Proof of registration in the Microsoft Partner Network is sufficient, provided it includes relevant competencies such as 'Modern Work', 'Cloud Productivity', or 'Teams'. Solutions Partner designations, such as 'Modern Work – Enterprise', are also accepted.
How is the acceptance of the ICT performance formally established?
Acceptance is the formal approval of the ICT performance by means of a successfully executed Acceptance Procedure. This testing procedure must demonstrate that the ICT performance contains no defects.
What rules apply to the processing relationship and information security?
The execution of the assignment is subject to specific conditions regarding the processing relationship, information security, and archiving, as laid down in the purchasing conditions for ICT services and products of GR Cocensus.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 400K
€ 400K
median
€ 856K
€ 856K
p75
€ 2,4 mln
€ 2,4 mln
deze opdracht
Gegunde waarden in CPV 64 · diensten n=168