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Telephony and contact center GGD Groningen

GGD Groningen p.a. gemeente Groningen · Open · 1 lots · 396798
Type
Services
64200000
Estimated value
€ 800K
estimated
To deadline
-167d
Jan 1, 2026 · 12:00
Knock-outs
3
exclusion grounds
Award basis
Best price-quality ratio
1 criteria
Caution — high thresholdconfidence high

GGD Groningen is looking for a supplier for a cloud service for fixed telephony and contact center functionality for a period of five years.

Services · Open · European procedure

European3 exclusion grounds
Contracting authority
GGD Groningen p.a. gemeente Groningen
Contract type
Services
Open
Estimated value
€800,000
estimated value
Submission deadline
January 1, 2026
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
64200000
Location
Netherlands
CharacteristicsCPV 64ServicesEU tender

01What is being requested

The assignment concerns the supply, implementation, maintenance, and further development of a cloud service for telephony and contact center functionality for GGD Groningen with a duration of 5 years.

The supply and maintenance of a cloud service for telephony and contact center functionality, including the handling of incoming and outgoing customer contacts for GGD Groningen.

64200000€ 800KServices
1Telephony and contact center GGD Groningen€800,000

02Strategic insight

“
Strategic insight · AI analysis
Ensure that the Gedragsverklaring aanbesteden is requested in good time due to the long processing time. Verify that Russian involvement is fully excluded within the entire chain of subcontractors and suppliers. Provide a full substantiation of the cloud service functionalities in accordance with the program of requirements.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
No variants are permitted for the assignment.Important
Bidding on only a part of the assignment is not possible.Important
It is not permitted to approach other employees of the municipality or GGD for information.Important
The contractor must be able to provide a well-substantiated contingency plan.Important
The contractor must declare that they are not a Russian party.Important

04Can I take part?

Exclusion ground · 3
No criminal convictions in the past 5 years.Exclusion ground
No unpaid taxes or social security contributions in the past 5 years.Exclusion ground
No Russian party or Russian involvement.Exclusion ground
Other · 2
Submission of a valid Gedragsverklaring aanbesteden (GVA), not older than 2 years.Other
Submission of a Verklaring nakoming fiscale verplichtingen, not older than 6 months.Other

05Exclusion grounds

Exclusion grounds (3)
  • No criminal convictions in the past 5 years.
  • No unpaid taxes or social security contributions in the past 5 years.
  • No Russian party or Russian involvement.

06Award criteria

best price-quality ratioweight n/a

The contract will be awarded on the basis of the most economically advantageous tender (EMVI).

07Value in context

€800,000

08Likely competitors

#Likely bidderFitWins
1KPN B.V.SME10025×
2Odido Netherlands B.V.SME10012×
3Vodafone Libertel B.V.SME9823×
4T-Mobile Netherlands B.V.SME9829×
5Kreuze TelecomUnknown8912×
6Dectron ICT Groep B.V.SME817×

09Tender documents

Bijlage 9 Prijzenblad [aangepast nav NvI-2]xlsxNov 26, 2025 · 38 KB
Nota van Inlichtingen 2 26-11-2025xlsxNov 26, 2025 · 36 KB
TN536632 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20251118162947pdfNov 18, 2025 · 8 KB
Nota van Inlichtingen 1 10-11-2025xlsxNov 10, 2025 · 49 KB
Bijlage 3 ConceptovereenkomstpdfOct 15, 2025 · 657 KB
Bijlage 4 ConceptwachtkamerovereenkomstpdfOct 15, 2025 · 479 KB
Bijlage 7 Toelichting op inkoopvoorwaarden GIBIT 2023pdfOct 15, 2025 · 1197 KB
Bijlage 6 Inkoopvoorwaarden GIBIT 2023pdfOct 15, 2025 · 1183 KB
Bijlage 10 Verklaring Russische betrokkenheiddocxOct 15, 2025 · 28 KB
Offerteaanvraag Vaste telefonie en contactcenter GGD GroningenpdfOct 15, 2025 · 1318 KB
Bijlage 1 Programma van EisenxlsxOct 15, 2025 · 103 KB
Bijlage 2 Uniform Europees AanbestedingsdocumentpdfOct 15, 2025 · 311 KB

10Legal themes that may be relevant here

11Frequently asked questions

What are the most important functional requirements for the cloud telephony service?
The cloud telephony service must work independently of location and support integration with Microsoft Teams. The facility must meet the requirements for handling fixed telephone traffic for the employees and customer entry points of GGD Groningen.
What responsibilities does the contractor have regarding the SIP trunk infrastructure?
The contractor supplies central SIP trunk(s) and manages the linking of the contracting authority's fixed telephone numbers to these trunks. In this regard, the contractor is responsible for the hosting of the fixed telephone numbers in its network and the reliable handling of incoming and outgoing fixed telephone traffic.
How will the hosting of the new 088 business numbers be arranged?
The contracting authority has requested a new series of 1,000 numbers (088 business numbers) from the ACM. The contractor must take responsibility for the hosting of these numbers as part of the tendered services.
What is the intended operating method for the telephony facility?
The contracting authority will not become the owner of central system components. The telephony facility is procured as a service based on a pay-per-use model.

Automatically compiled from the official tender data and documents.

12Estimated value versus the market

p25
€ 400K
median
€ 856K
p75
€ 2,4 mln
€ 800K

Gegunde waarden in CPV 64 · diensten n=168