OpenServicesEuropeanOpen
Telecommunications as a Service, for the municipalities Reimerswaal, Goes, Kapelle and Noord-Beveland, as well as GR de Bevelanden
Gemeente Reimerswaal · Open · 1 lots · 417169
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
64210000 · Telephone and data tra
Estimated value
Not published
To deadline
-27d
May 20, 2026 · 12:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
3 criteria
Assess manuallyconfidence high
This EU procurement concerns the provision of telecommunications services for various municipalities and a joint authority in Zeeland. The assignment focuses on an integrated solution for telephony, contact center, and dispatch/control post based on MS Teams.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 64ServicesEU tenderTelecommunications servicesContact center servicesSIP trunk
01What is being requested
Provision of Telecommunications as a service for the Beveland organisations, including implementation, service, and maintenance. The assignment includes, among other things, an MS Teams Phone solution, contact center solution, dispatch/control post solution, and connections with existing SIP trunks and WhatsApp for a duration of four to ten years.
The EU procurement concerns the provision of Telecommunications as a service. Therefore – apart from some fixed telephones and headsets – no hardware is requested. It is expected that the contract consists of the following services, among others: • Setting up MS Teams Phone; • Providing, implementing, and offering service and support regarding a contact center solution; • Providing, implementing, and offering service and support regarding a dispatch/control post solution; • Linking and configuring existing SIP trunks; • Linking and configuring customer contact channels.
1Telecommunications as a Service, for the municipalities Reimerswaal, Goes, Kapelle and Noord-Beveland, as well as GR de Bevelanden—
02Strategic insight
Strategic insight · AI analysis
Ensure full Microsoft Solution Partner status and the required specialization to meet the suitability requirements. Prepare a robust test environment to successfully complete the Proof of Concept on the specified date. In the quality proposal, focus on the integration between MS Teams Phone, the contact center, and the dispatch/control post.
03Points of attention
Important · 4
The winner must successfully complete a Proof of Concept to be awarded the contract.Important
No hardware is requested, with the exception of some fixed handsets and headsets.Important
Bidders must demonstrate equivalence at their own expense in the case of equivalent solutions.Important
The winner is responsible for drafting and maintaining a File of Agreements and Procedures.Important
04Can I take part?
Technical — Microsoft Solution Partner status and specialization as a core competency.
Financial — Professional liability.
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Qualityweight n/a
Assessment of the Quality Program of Requirements and the quality questions/wishes.
economically most advantageous tender (EMVI)weight n/a
Assessment based on the best price/quality ratio.
Priceweight n/a
Assessment of the price component in accordance with the pricing sheet.
07Process & timeline
Publication EU procurement
25 maart 2026
Preparing Proof of Concept environment
woensdag 1 juli 2026
Execution of Proof of Concept
donderdag 2 juli 2026
Effective date of agreement
vrijdag 10 juli 2026
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Likely competitors
#Likely bidderFitWins
1KPN B.V.SME9923×
2T-Mobile Netherlands B.V.SME9829×
3Vodafone Libertel B.V.SME9423×
4Odido Netherlands B.V.SME9212×
5Koninklijke PostNL B.V. SME9022×
6Kreuze TelecomUnknown8512×
10Tender documents
25032026_BIJLAGE J - Holdingverklaring_Telecommunicatie als een dienst_BOdocxMar 25, 2026 · 22 KB
25032026_BIJLAGE G - Verklaring gezamelijke en hoofdelijke aansprakelijkheid_Telecommunicatie als een dienst_BOdocxMar 25, 2026 · 23 KB
25032026_BIJLAGE L2 - Gemeentelijke-ICT-kwaliteitsnormen_Telecommunicatie als een dienst_BOpdfMar 25, 2026 · 651 KB
25032026_BIJLAGE D - Bestek_Telecommunicatie als een dienst_BOpdfMar 25, 2026 · 2994 KB
25032026_BIJLAGE E - Subgunningscriteria - Kwaliteitsvragen_Telecommunicatie als een dienst_BOpdfMar 25, 2026 · 391 KB
25032026_BIJLAGE C - Prijzenblad_Telecommunicatie als een dienst_BOxlsxMar 25, 2026 · 32 KB
25032026_BIJLAGE K - Overeenkomst Telecommunicatie als een dienst_BOpdfMar 25, 2026 · 517 KB
25032025_Beschrijvend document Telecommunicatie als een dienst_BOpdfMar 25, 2026 · 865 KB
25032026_BIJLAGE N - Vragenformulier Nota van Inlichtingen_Telecommunicatie als een dienst_BOdocxMar 25, 2026 · 21 KB
25032026_BIJLAGE O - Checklist Inschrijving_Telecommunicatie als een dienst_BOdocxMar 25, 2026 · 233 KB
25032026_BIJLAGE F - Referenties_Telecommunicatie als een dienst_BOdocxMar 25, 2026 · 25 KB
25032026_BIJLAGE M - Akkoordverklaring_Telecommunicatie als een dienst_BOdocxMar 25, 2026 · 25 KB
11Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 222> Aanbesteding via een marktplaats. De Commissie bevestigt haar eerdere adviezen (waaronder 147) dat op een aanbestedende dienst dAdvies 98> Europese openbare aanbestedingsprocedure voor een raamovereenkomst met één ondernemer voor het vervangen van armaturen (straatveAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionel
12Frequently asked questions
What is the scope of the hardware delivery within this assignment?
The assignment concerns the provision of Telecommunications as a service. Apart from some fixed telephones and headsets, no hardware is requested.
Which specific services are requested within the agreement?
The agreement includes setting up MS Teams Phone, providing and supporting a contact center solution and a dispatch/control post solution, linking existing SIP trunks, and configuring customer contact channels.
What experience and certifications are required for bidders?
Bidders must have at least 3 years of experience in telephone-in-cloud solutions for public organisations. Additionally, ISO 9001 and/or ISO service certificates and proof of good references are required.
Which mandatory selection requirements must be met?
A proven implementation of MS Teams Phone including telephone line connection is required. Additionally, municipal ICT quality requirements, such as the L2 norm, must be met.
What are the main technical points of attention during execution?
The integration with Microsoft Teams and the connection of existing SIP trunks require deep technical expertise. Also, providing an integrated contact center on a large scale is an important component.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 400K
€ 400K
median
€ 856K
€ 856K
p75
€ 2,4 mln
€ 2,4 mln
deze opdracht
Gegunde waarden in CPV 64 · diensten n=168