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Teams Phone and Contact Center application OWO-gemeenten

Gemeente Weststellingwerf · Open · 1 lots · 402212
Type
Services
64200000
Estimated value
Not published
To deadline
-137d
Jan 30, 2026 · 12:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
5 criteria
Assess manuallyconfidence high

This European procurement concerns the delivery and management of a cloud-based communication solution for the OWO-gemeenten, consisting of Teams Phone optimization and a Cloud Contact Center. The assignment has a duration of four years with four option years and will be awarded based on the best price-quality ratio.

Services · Open · European procedure

European
Contracting authority
Gemeente Weststellingwerf
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
January 30, 2026
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
64200000
Location
Netherlands
CharacteristicsCPV 64ServicesEU tender

01What is being requested

The assignment concerns the delivery of a Cloud Communication Solution for the OWO-gemeenten, including the optimization of Microsoft Teams Phone, a Cloud Contact Center, PSTN connectivity, and integral management for a period of 48 months plus 4 option years.

The nature of the assignment concerns the optimization of the existing Microsoft Teams Phone setup, the delivery and implementation of an additional Cloud Contact Center solution, the delivery and connection of PSTN connectivity and routing of all telephone numbers of the contracting authority to and from Teams Phone and the contact center solution, and the delivery of second-line functional and technical management and support for the three OWO-gemeenten.

64200000Services
1Teams Phone and Contact Center application OWO-gemeenten—

02Strategic insight

“
Strategic insight · AI analysis
Ensure a strong focus on the functional added value and the integration with existing systems such as iKCS. It is essential that the technical expertise of the personnel is demonstrable via the required certifications. When submitting the price proposal, pay specific attention to the total fictitious TCO to achieve the maximum score.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
The assignment is provided as one lot.Important
Bidder's purchasing conditions are not applicable.Important
The Contact Center solution must be able to function independently of Microsoft Teams.Important
Certifications must be submitted prior to the start of the implementation phase at the latest.Important
The assignment contains a revision clause for future functionalities.Important

04Can I take part?

Financial · 1
Stable company with annual accounts showing no negative equity and an auditor's report or annual report.Financial
Technical · 3
At least two employees with current certification in the field of Microsoft Teams or equivalent.Technical
At least two employees with a relevant management or implementation certification for the offered Cloud Contact Center platform.Technical
At least one reference assignment with a scope of at least 100 Microsoft Teams users and 15 Contact Center employees, not older than three years.Technical
Other · 2
No Russian involvement in the execution of the agreement.Other
Registration in the trade register of the Chamber of Commerce or a similar register.Other

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Award criteria

K1: Solution20

Description of the Cloud solution with Contact Center functionality, including end-to-end customer interaction chain, reliability, integration with Teams, and expansion of channels.

K2: Implementation and migration plan15

Plan of approach for the implementation and migration.

K3: Service management15

Organization of management and support.

K4: Live demo20

Demonstration of the offered solution.

Price P: Price input form30

The lowest total fictitious TCO receives 30 points; other scores are determined by the percentage price difference.

07Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

08Likely competitors

#Likely bidderFitWins
1KPN B.V.SME10023×
2Odido Netherlands B.V.SME9912×
3Vodafone Libertel B.V.SME9823×
4T-Mobile Netherlands B.V.SME9729×
5Kreuze TelecomUnknown9112×
6Dectron ICT Groep B.V.SME847×

09Tender documents

Aanbesteding Teams Phone en KCC- Nota van Inlichtingen 2xlsxJan 16, 2026 · 20 KB
Bijlage E - Prijsinvulformulier versie 2.0xlsxDec 19, 2025 · 95 KB
Aanbesteding teams Phone en KCC- Nota van Inlichtingen 1xlsxDec 18, 2025 · 44 KB
Bijlage A- Programma van EisenpdfNov 23, 2025 · 504 KB
uea_558595_20251121140920pdfNov 23, 2025 · 319 KB
Bijlage I- Format Wachtkamerovereenkomst (1)docxNov 23, 2025 · 35 KB
TN558595 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20251121140956pdfNov 23, 2025 · 9 KB
Bijlage B- Inkoopvoorwaarden GIBIT 2023pdfNov 23, 2025 · 648 KB
Invulformulier A2 - Verklaring Russische betrokkenheid -NieuwdocxNov 23, 2025 · 26 KB
Invulformulier B - Standaardformat ReferentiesdocxNov 23, 2025 · 28 KB
Bijlage G- FacturatieschemadocxNov 23, 2025 · 32 KB
Bijlage D - Overzicht standaard changesxlsxNov 23, 2025 · 15 KB

10Legal themes that may be relevant here

11Frequently asked questions

What is the exact content of the assignment for the OWO-gemeenten?
The assignment includes optimizing the existing Microsoft Teams Phone setup, delivering and implementing an additional Cloud Contact Center solution, delivering and connecting PSTN connectivity and the routing of all telephone numbers of the contracting authority to Teams Phone and the contact center solution, including second-line functional and technical management and support.
Which purchasing conditions apply to this tender?
The GIBIT 2023 purchasing conditions apply to this assignment.
What technical services are expected for the three OWO-gemeenten?
In addition to the implementation of the Cloud Contact Center solution and PSTN connectivity, the contracting authority must be provided with second-line functional and technical management and support for the three OWO-gemeenten.

Automatically compiled from the official tender data and documents.

12Estimated value versus the market

p25
€ 400K
median
€ 856K
p75
€ 2,4 mln
deze opdracht

Gegunde waarden in CPV 64 · diensten n=168