OpenServicesEuropeanOpen
Software and services to support the processes of the social domain
Gemeente Neder Betuwe · Open · 1 lots · 415420
4
4 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72268000 · Delivery of software
Estimated value
€ 1,20M
estimated
To deadline
-25d
May 22, 2026 · 16:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
The assignment concerns the delivery of an ICT solution for the social domain, including a citizen portal and extensive reporting and integration requirements. The solution must comply with strict information security standards and facilitate the migration of existing files.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tendersoftwaresocial domainimplementation
01What is being requested
Delivery of Software and services to support the processes of the social domain (Wmo, Youth Act, minimum schemes, and Ukrainian regulations) including a citizen portal, integrations with various systems, and the conversion of existing files.
The assignment includes the following aspects:1. The delivery of the ICT solution for supporting the municipal processes of the social domain (WMO, Youth Act, and Special Assistance/minimum schemes), for both front-office and back-office;2. The implementation of the ICT solution;3. The realization of all integrations specified in the Program of Requirements;4. Cooperation in a Data Protection Impact Assessment (DPIA) and the mitigation of resulting risks;5. The migration/import of active files:a. WMO: 1,500 files with linked provisions b. Youth care: 1,500 files with linked provisions c. Minim
1Software and services to support the processes of the social domain€1,200,000
02Strategic insight
Strategic insight · AI analysis
Ensure a strong focus on interoperability and the Common Ground principles, as this is explicitly requested. The conversion process of the existing Aeolus files is a critical component; define the required metadata in a timely manner. Ensure that the reporting functionality is fully operational immediately upon implementation to meet the municipality's requirements.
03Points of attention
Important · 6
Conversion of 1,500 Wmo files, 1,500 youth care files, and 100 minimum scheme files is mandatory.Important
Citizen portal must comply with WCAG 2.1 AA.Important
Data storage must take place in Dutch/European data centers within the European Union; transfer to third countries is not permitted.Important
Zero coding: the municipality must be able to adjust processes, workflows, timelines, and fields themselves.Important
Implementation plan and migration plan are mandatory parts of the bid.Important
Reports (operational and policy-related) must be delivered ready for use during the implementation.Important
04Can I take part?
Professional capability · 1
The supplier demonstrably possesses a valid and accredited ISO/IEC 27001 certificate applicable to the offered cloud solution and the associated services.Professional capability
Technical · 2
The ICT solution must comply with the requirements and measures as included in the Baseline Informatiebeveiliging Overheid (BIO).Technical
Bidder has signed the Common Ground growth pact or is willing to sign it within one year after concluding the contract.Technical
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Value in context
€1,200,000
07Likely competitors
#Likely bidderFitWins
1COMPAREX Nederland B.V.SME10030×
2Afas Software B.V.SME10032×
3Protinus IT B.V.SME9932×
4Centric Netherlands B.V.SME9956×
5PinkRoccade Local Government B.V.SME9734×
6Bechtle direct B.V.SME9625×
08Tender documents
InschrijvingsleidraadpdfMar 12, 2026 · 638 KB
Bijlage 05 - Verklaring aanvaarding (hoofdelijke) aansprakelijkheiddocxMar 12, 2026 · 63 KB
Bijlage 06 - Verklaring onderaannemingdocxMar 12, 2026 · 59 KB
Bijlage 08 - PrijzenbladdocxMar 12, 2026 · 83 KB
Bijlage 07 - ReferentiedocxMar 12, 2026 · 58 KB
Bijlage 01 - BegrippenlijstpdfMar 12, 2026 · 91 KB
Bijlage 12 - Bijlage Vraag en AntwoordxlsxMar 12, 2026 · 24 KB
Bijlage 14 - CasuspdfMar 12, 2026 · 389 KB
Bijlage 11 - VNG verwerkersovereenkomstpdfMar 12, 2026 · 164 KB
TN576509 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260311113500pdfMar 12, 2026 · 205 KB
Bijlage 04 - GarantieverklaringpdfMar 12, 2026 · 189 KB
Bijlage 02 - ConceptovereenkomstpdfMar 12, 2026 · 436 KB
09Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedin
10Frequently asked questions
What is the scope of the files to be migrated in this assignment?
The migration includes a total of 3,100 active files, consisting of 1,500 WMO files with linked provisions, 1,500 Youth care files with linked provisions, and 100 files for minimum schemes with periodic payments.
Which specific activities are included in the delivery of the ICT solution?
The assignment includes the delivery of ICT services for the front-office and back-office of the social domain (WMO, Youth Act, and Special Assistance/minimum schemes), the implementation, the realization of integrations from the Program of Requirements, the management and maintenance of the solution, and the training of 45 employees.
Which suitability criteria and certifications must a bidder meet?
Bidders must have at least 2 years of experience with the implementation of software for social domain issues (WMO/Youth Act), proof of successful migration projects with comparable files, and a DTC certification for data privacy and IT infrastructure.
What requirements are set regarding data protection and integration?
The supplier must cooperate in a Data Protection Impact Assessment (DPIA) and mitigate the resulting risks. Additionally, an analysis must be performed for the integration with four different program configurations.
Automatically compiled from the official tender data and documents.
11Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 1,2 mln
Gegunde waarden in CPV 72 · diensten n=1436