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AwardedServicesEuropeanOpen

Out-of-hours service desk (1)

Ministerie van Justitie en Veiligheid/Dienstencentrum/Inkoopuitvoeringscentrum JenV Europees aanbesteden · Open · 1 lots · 320884
Type
Services
72253000
Estimated value
€ 575K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Ministerie van Justitie en Veiligheid (Dienstencentrum) is seeking, via an EU public procurement, one contractor for a service desk that provides ICT support to users of the Openbaar Ministerie (OM) outside of regular office hours. The services apply on working days from 17:30 to 22:00 and on weekends and public holidays from 07:30 to 22:00. The contractor must guarantee continuity of service, escalate incidents in a timely manner, and provide reports in accordance with the Ministry's requirements. The procedure is open, with no CPV code specified, and requires compliance with European procurement rules.

Services · Open · European procedure

European
Contracting authority
Ministerie van Justitie en Veiligheid/Dienstencentrum/Inkoopuitvoeringscentrum JenV Europees aanbesteden
Contract type
Services
Open
Estimated value
€575,000
estimated value
Submission deadline
Ongoing
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72253000
Location
Netherlands
CharacteristicsCPV 72ServicesEU tenderservice deskICT supportoutside office hours

01What is being requested

The Ministerie van Justitie en Veiligheid (Dienstencentrum) is seeking, via an EU public procurement, one contractor for a service desk that provides ICT support to users of the Openbaar Ministerie (OM) outside of regular office hours. The services apply on working days from 17:30 to 22:00 and on weekends and public holidays from 07:30 to 22:00. The contractor must guarantee continuity of service, escalate incidents in a timely manner, and provide reports in accordance with the Ministry's requirements. The procedure is open, with no CPV code specified, and requires compliance with European procurement rules.

EU public procurement to select one contractor for the provision of ICT support services to users of the OM outside of office hours. This concerns service desk services on working days from 17:30 to 22:00 and on weekends and public holidays from 07:30 to 22:00.

72253000€ 575KServices
1Out-of-hours service desk (1)€575,000

02Outcome

Awarded

Cegeka Nederland BV

Award value
€466,250
vs. estimate
-19%

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

€575,000

05Bidders in this segment

#Likely bidderFitWins
1Centric Netherlands B.V.SME9656×
2COMPAREX Nederland B.V.SME9530×
3Protinus IT B.V.SME9432×
4KPN B.V.SME9227×
5Capgemini Nederland BV - OverallSME9024×
6Uno Automatiseringdiensten B.V.SME8915×

06Legal themes that may be relevant here

07Frequently asked questions

What exactly does the service desk assignment entail?
The assignment concerns the provision of ICT support to users of the Openbaar Ministerie (OM) outside of regular office hours.
At what times must the ICT support be available?
The services take place on working days from 17:30 to 22:00 and on weekends and public holidays from 07:30 to 22:00.
What are the expected tasks of the contractor?
The contractor must guarantee continuity of service, escalate incidents in a timely manner, and provide reports in accordance with the Ministry's requirements.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 575K

Gegunde waarden in CPV 72 · diensten n=1436