SURF B.V. (formerly SURFmarket B.V.) intends to enter into a framework agreement with three contractors for a SaaS service management solution. The procurement includes hosting, maintenance, management, and implementation of an integrated ITSM and FM tool. The three contractors will conduct a mini-competition, in which each participant presents their own solution within the framework. The solution must meet the requirements of the public domain, including data protection, security, scalability, and integration with existing systems. The contractor also provides training, change management, and a service level agreement (SLA) for continuous support. The tender is open and focused on digital transformation within the public sector, with an emphasis on cloud-based, modularly expandable solutions.
Supplies · Open · European procedure
01What is being requested
SURF B.V. (formerly SURFmarket B.V.) intends to enter into a framework agreement with three contractors for a SaaS service management solution. The procurement includes hosting, maintenance, management, and implementation of an integrated ITSM and FM tool. The three contractors will conduct a mini-competition, in which each participant presents their own solution within the framework. The solution must meet the requirements of the public domain, including data protection, security, scalability, and integration with existing systems. The contractor also provides training, change management, and a service level agreement (SLA) for continuous support. The tender is open and focused on digital transformation within the public sector, with an emphasis on cloud-based, modularly expandable solutions.
SURFmarket intends to enter into a framework agreement with three Contractors for the delivery of service management software. Under these three Contractors, the Participants will conduct a Mini-competition. The assignment consists of the delivery of a SaaS service management solution, including hosting, maintenance, and management for at least IT (Information Technology Service Management, ITSM) and Facility Management (FM) related processes, the implementation of a service management solution, and related services.
02Outcome
TOPdesk Nederland B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the nature of the requested service management solution?
How is the structure of the framework agreement organized?
Which services are included in the implementation of the software?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 350K
€ 737K
€ 1,9 mln
Gegunde waarden in CPV 48 · leveringen n=653