OpenSuppliesEuropeanOpen
Debt relief software
Gemeenschappelijke Regeling Sociaal · Open · 1 lots · 409958
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Supplies
48000000 · Software and informati
Estimated value
Not published
To deadline
-90d
Mar 18, 2026 · 17:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
5 criteria
Assess manuallyconfidence high
Tender for the delivery and operation of a SaaS application for debt relief for the Gemeenschappelijke Regeling Sociaal. The award will take place based on the best price-quality ratio with a strong emphasis on quality.
Supplies · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 48SuppliesEU tender
01What is being requested
Delivery of a SaaS application for debt relief, including implementation, configuration, interfaces, training, maintenance, and support. The agreement has an initial term of 4 years with 3 options for extension of 2 years each (potentially 10 years).
It concerns the delivery, implementation, and configuration of software for debt relief, supplemented with hosting, updates/further development, and support during the term of the agreement for the debt relief software.
1Lot 1—
02Strategic insight
Strategic insight · AI analysis
<ul Focus strongly on the quality criteria (80% weighting), as the price only determines 20% of the score. Ensure a very specific approach (K1) that aligns with the contracting authority's objectives to achieve the maximum score of 10. Verify whether the insurance policies exactly meet the stated minimum requirements for general liability, professional liability, and cyber risks. Ensure that the reference projects exactly meet the threshold values of 282 files and 15 users.
03Points of attention
Important · 5
K1 (Approach) has a maximum page limit of 10 pages (Arial, size 10).Important
Achieving an average score of 6 or higher on the quality criteria is required to avoid exclusion.Important
Prices must be submitted exclusively via the Tender Schedule in Annex I and may not be modified.Important
The contract is not divided into lots; the software and services form an inseparable whole.Important
Bidders must agree to the Social Return on Investment (SRoI) conditions.Important
04Can I take part?
Financial · 3
General liability insurance with a minimum of € 2,500,000.00 per claim and a maximum of € 5,000,000.00 per year. Maximum deductible € 10,000.00 per claim.Financial
Professional liability insurance with a maximum of € 1,000,000.00 per claim and a maximum of € 2,000,000.00 per year. Including coverage for financial loss due to data leaks (cyber risk). Maximum deductible € 10,000.00 per claim.Financial
Cyber insurance with a minimum of € 1,000,000.00 coverage per event, including damage to third parties, data breach, damage caused by hackers, cyber extortion, business interruption, and crisis management. Maximum deductible € 10,000.00 per event.Financial
Technical · 1
Demonstrable experience with: 1. Delivery, setup, and implementation of debt relief software and interfaces; 2. Maintenance, support, and further development of debt relief software; 3. Conversion and migration of files to the offered application. Proof via at least 1 reference project per core competence (not older than 3 years) with at least 282 active files and 15 users.Technical
Professional capability · 1
Registration in the trade register.Professional capability
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria weighting
P1: Price 20%K1: Approach 30%K2: Service plan 10%K3: Explanation of Wishes (from the program of requirements) 10%K4: Demo 30%
Homogeneous unit (%) · sum 100% · gate passed
07Process & timeline
Publication of announcement on TenderNed
27-01-2026
Closing 1st question round
12-02-2026 – 17.00 uur
Sending of memorandum of information
23-02-2026
Closing 2nd question round
27-02-2026 – 17.00 uur
Sending of 2nd memorandum of information
06-03-2026
Deadline and time for receipt of Tenders
18-03-2026 – 17.00 uur
Opening of received tenders after closing deadline
19-03-2026
Demo of case study
23-03-2026 – 10-04-2026
Assessing tenders, decision-making on award advice
19-03-2026 t/m 16-04-2026
Sending notification of the award decision
17-04-2026
20-day objection period
18-04-2026 tot en met 07-05-2026
Final award / conclusion of agreement
Vanaf 08-05-2026
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
09Likely competitors
#Likely bidderFitWins
1Afas Software B.V.SME10081×
2COMPAREX Nederland B.V.SME10042×
3Unit4 Business Software Netherlands B.V.SME10020×
4Visma Roxit B.V.SME10016×
5PinkRoccade Local Government B.V.SME9938×
6Visma Circle B.V.SME9923×
10Tender documents
Marktverkenningsverslag 240061GRS schuldhulpverlening en bewindvoering applicatiepdfJan 30, 2026 · 626 KB
Bijlage B - Programma van EisenxlsxJan 29, 2026 · 112 KB
Bijlage F - SROI beleidpdfJan 29, 2026 · 199 KB
Bijlage D - Service level agreement (SLA) - SchuldhulpverleningsysteempdfJan 29, 2026 · 550 KB
TN568309 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260127200958pdfJan 29, 2026 · 140 KB
Bijlage M - VerwerkersovereenkomstdocxJan 29, 2026 · 151 KB
uea_568309_20260123162447pdfJan 29, 2026 · 339 KB
Bijlage L - Kofax Capture integratie met REST APIpdfJan 29, 2026 · 207 KB
Bijlage E - Algemene Inkoopvoorwaarden GR SociaalpdfJan 29, 2026 · 231 KB
Bijlage H - Formulier kerncompetentiedocxJan 29, 2026 · 433 KB
Bijlage C - Concept OvereenkomstpdfJan 29, 2026 · 218 KB
Bijlage I - PrijzenbladxlsxJan 29, 2026 · 24 KB
11Legal themes that may be relevant here
Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 689> Aanbesteder heeft vrijwillig bekendgemaakt dat hij een opdracht heeft gegund voor de inkoop van een softwareplatform voor gemeenComplaint upheldAdvies 147> Meervoudig onderhandse aanbesteding. Kan de Commissie de klacht in behandeling nemen in het geval dat niet vast staat dat de aanAdvies 86> Europese openbare aanbesteding voor levering en onderhoud. Voldoet de motivering van de gunningsbeslissing aan het vereiste dat Advies 301> Europese niet-openbare aanbesteding voor nieuwbouw van een rioolzuiveringsinstallatie (RWZI). De UAV-GC 2005 zijn van toepassing
12Frequently asked questions
What exactly does the assignment for the debt relief software entail?
The assignment includes the delivery, implementation, and configuration of software for debt relief, supplemented with hosting, updates, further development, and support during the term of the agreement.
Which suitability criteria must a bidder meet?
Bidders must have proven experience with the implementation of debt relief software and testing it in comparable environments.
Which functionalities are described in the Program of Requirements?
The requirements include, among others, an integral customer view, registration and orientation, stabilization, debt settlement, budget management, budget coaching, re-check, a resident portal, financial administration, management information, interfaces (such as BRP), and non-functional requirements such as information security and privacy.
How was the prioritization of the functional requirements determined?
The prioritization of the user stories was carried out according to the MoSCoW principle: Must have (essential functionality, if not met the bidder is disqualified), Should have (important functionality that must be developed within 1-2 years), Could have (desirable functionality), and Won’t have (functionality outside the scope).
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 350K
€ 350K
median
€ 737K
€ 737K
p75
€ 1,9 mln
€ 1,9 mln
deze opdracht
Gegunde waarden in CPV 48 · leveringen n=653