OpenServicesEuropeanOpen
Cleaning Services
Stichting Rijksmuseum Twenthe · Open · 1 lots · 427122
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
90900000 · Cleaning and waste rem
Estimated value
Not published
To deadline
63d
Aug 18, 2026 · 08:00
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
6 criteria
Assess manuallyconfidence high
EU procurement for the cleaning services of two museums in Enschede, emphasizing an optimal balance between price and quality with specific attention to the museum context.
Services · Open · European procedure
European1 exclusion groundsComplete timeline
CharacteristicsCPV 90ServicesEU tenderCleaningMuseumFacilities
01What is being requested
Execution of daily and periodic cleaning maintenance, including window cleaning and the supply/management of sanitary supplies for two museums (Rijksmuseum Twenthe and De Museumfabriek) with a total area of approximately 8,653 m2. The contract has a start date of 1 January 2027.
See procurement documentation
1Cleaning Services—
02Strategic insight
Strategic insight · AI analysis
<ul Focus strongly on the qualitative aspects, as the open questions and presentation together determine a very large part of the award score. Ensure a very concrete and substantiated plan for personnel continuity and quality assurance, specifically aimed at the museum environment and hospitality. When calculating the price, take into account the specific opening hours (weekends, public holidays, and school holidays) and the necessity for follow-up rounds.
03Points of attention
Important · 6
Page limits: The answers to the open questions are strictly limited (maximum 3 A4 for question 1, 1 A4 for question 2, and 2 A4 for question 3).Important
No external references: It is not permitted to refer to external (web) pages when answering the open questions.Important
Site visit: Registration for the site visit must take place no later than 12 June 2026 via TenderNed.Important
Equipment replacement: The current scrubbing/suction machine must be replaced by the new contractor.Important
References: References may not be older than 3 years.Important
Prohibition of contact: Direct contact with employees of the contracting authority is not permitted and will lead to exclusion.Important
04Can I take part?
Technical · 2
Core Competence A: Demonstrable experience in performing daily cleaning maintenance within a museum environment (with artworks or fragile objects) with a minimum size of 2,000 m2 GFA.Technical
Core Competence B: Demonstrable experience in performing periodic floor maintenance within a museum environment (with artworks or fragile objects) with a minimum size of 2,000 m2 GFA.Technical
Financial · 1
Professional liability insurance with coverage of at least € 1,000,000 per event and a maximum of € 2,000,000 per year.Financial
Other · 1
Possession of a valid VCA* certificate or equivalent; deployed employees must possess a valid VCA diploma.Other
Exclusion ground · 1
No application of the grounds for exclusion as included in the UEA.Exclusion ground
05Exclusion grounds
Exclusion grounds (1)
- No application of the grounds for exclusion as included in the UEA.
06Award criteria
Quality: Open questions50
Assessment of three open questions: 1) Personnel & Quality Monitoring, 2) Flexibility, and 3) Corporate Social Responsibility.
Personnel & Quality Monitoring25
Part of the qualitative assessment regarding personnel capacity, replacement, training, quality assurance, and complaint handling.
Flexibility15
Part of the qualitative assessment regarding dealing with changing spaces, events, and rescheduling cleaning moments.
Quality: Presentation15
Assessment of the presentation.
Corporate Social Responsibility (CSR)10
Part of the qualitative assessment regarding sustainability, measurability, and social impact/labor market.
Price: Tender sum35
Assessment of the submitted tender sum.
07Process & timeline
Publication
1 juni 2026
Deadline for registration site visit
12 juni 2026
Site visit
15 juni 2026
Closing 1st Memorandum of Inquiry
23 juni 2026, 10:00 uur
Making Memorandum of Inquiry 1 available
30 juni 2026
Closing 2nd Memorandum of Inquiry
7 juli 2026, 10:00 uur
Making Memorandum of Inquiry 2 available
14 juli 2026
Deadline for submission of tender
18 augustus 2026, 10:00 uur
Sending invitations for presentations
26 augustus 2026
Presentations
1 september 2026
Sending provisional award decision
8 september 2026
Appeals period
T/m 29 september 2026
Definitieve gunning
30 september 2026
Start overeenkomst
1 januari 2027
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Likely competitors
#Likely bidderFitWins
1CSU B.V.SME100181×
2AsitoUnknown10068×
3Effektief Groep B.V.SME10043×
4Gom SchoonhoudenUnknown10037×
5NIVO NoordUnknown10027×
6Hago Nederland B.V.SME10029×
10Tender documents
uea_593110_20260601093040pdfJun 2, 2026 · 562 KB
Bijlage 4A OvereenkomstpdfJun 2, 2026 · 148 KB
Beschrijvend document Rijksmuseum Twenthe SchoonmaakdienstverleningpdfJun 2, 2026 · 444 KB
Bijlage 1 Programma van EisenpdfJun 2, 2026 · 356 KB
Bijlage 3 ARVODI 2025pdfJun 2, 2026 · 173 KB
Bijlage 4B WachtkamerovereenkomstpdfJun 2, 2026 · 116 KB
Bijlage 6 Format voor het stellen van vragendocxJun 2, 2026 · 335 KB
Bijlage 8 Overzicht overnamegegevenspdfJun 2, 2026 · 79 KB
Bijlage 2 ReferentieformulierdocxJun 2, 2026 · 331 KB
Bijlage 5 PrijzenbladxlsxJun 2, 2026 · 238 KB
TN593110 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260601093348pdfJun 2, 2026 · 191 KB
11Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 134> Europese openbare aanbesteding levering en onderhoud van lockers op scholen. Klager schrijft niet in omdat de opdracht volgens h
12Frequently asked questions
For which locations must the cleaning services be performed?
The assignment includes the cleaning of <strongers>Rijksmuseum Twenthe at Lasondersingel 129 - 131 in Enschede and <strongers>De Museumfabriek at Rozendaal 11 in Enschede.
What are the specific tasks for the interior?
The program includes various tasks such as damp-wiping <strongers>desks, tables, and countertops, emptying waste bins, and dusting items including light fixtures up to a height of <strongers>2 meters.
Which rooms are covered by the cleaning works?
The work is carried out in various rooms, including the <strongers>exhibition hall, library, studio, classroom, office spaces, sanitary facilities, and the reception.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 214K
€ 214K
median
€ 466K
€ 466K
p75
€ 1,2 mln
€ 1,2 mln
deze opdracht
Gegunde waarden in CPV 90 · diensten n=2216