Werkorganisatie HLT Samen is conducting an open tender for a service provider to supply, implement, and maintain a collaboration platform. The contract has a maximum duration of eight years and requires continuous support for the operational functioning of the platform, including training and adaptation for approximately 600 employees. The provider must meet the functional and technical requirements of HLTsamen, offer a scalable and secure solution, and present a clear service-level agreement (SLA) for availability, incident management, and upgrades. The award criteria emphasize experience with similar projects, customer satisfaction, and a sustainable maintenance strategy.
Services · Open · European procedure
01What is being requested
Werkorganisatie HLT Samen is conducting an open tender for a service provider to supply, implement, and maintain a collaboration platform. The contract has a maximum duration of eight years and requires continuous support for the operational functioning of the platform, including training and adaptation for approximately 600 employees. The provider must meet the functional and technical requirements of HLTsamen, offer a scalable and secure solution, and present a clear service-level agreement (SLA) for availability, incident management, and upgrades. The award criteria emphasize experience with similar projects, customer satisfaction, and a sustainable maintenance strategy.
The objective of this tender is to contract a single provider to supply, implement, and maintain a collaboration platform in accordance with the requirements and award criteria. This applies for a maximum period of eight (8) years. The provider must offer support to keep the collaboration platform operational. Additionally, the provider must support HLTsamen with the implementation and adaptation by the approximately 600 employees. The new collaboration platform must meet the requirements and wishes of HLTsamen.
02Outcome
Embrace - the human cloud
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What does the support for employees entail?
What activities are expected from the provider?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436