ClosedServicesMarktconsultatie

Rijkswaterstaat Klantcontactcentrum (KCC), ICT Service Desk and Support KA Beheer

Name: Rijkswaterstaat Klantcontactcentrum (KCC), ICT Service Desk and Support KA Beheer
Creator: Rijkswaterstaat Corporate Dienst
Published: 2018-06-20
License: https://creativecommons.org/publicdomain/zero/1.0/

Rijkswaterstaat Corporate Dienst · Marktconsultatie · 1 lots · 140276

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

72253000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

This procurement by Rijkswaterstaat Corporate Dienst is a market consultation for services regarding the Klantcontactcentrum (KCC) and ICT support. The procedure is closed; only the estimate and contract standards have been published, without a concrete request for price or delivery.n- Title: Rijkswaterstaat Klantcontactcentrum (KCC), ICT Service Desk and Support KA Beheern- Organisation: Rijkswaterstaat Corporate Dienstn- Tender number: 140276n- Status: closedn- Type/Procedure: market consultation (services)n- CPV code: 72253000n- Location: Netherlands (NUTS: NL)n- Publication: 2018-06-20n- Deadline: not specifiedn- Value estimate: unknownn- Digital: yesn- European: non- Description: Outsourcing of forum KCC front office, ICT service desk front office and back office supportn- Keywords / Lots / Criteria / Documents / Amendments / Contact / Award: missing in the data.n- This procurement appears to be a research or advisory phase in which parties may explore the possibilities for outsourcing within a specified budget and timeline (which do not appear in the public document).

Services · Marktconsultatie · National procedure

Contracting authority

Rijkswaterstaat Corporate Dienst

Contract type

Services

Marktconsultatie

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

National

National procedure

Lots

1 lots

Main CPV code

72253000

Location

Utrecht

CharacteristicsCPV 72Services

01What is being requested

This procurement by Rijkswaterstaat Corporate Dienst is a market consultation for services regarding the Klantcontactcentrum (KCC) and ICT support. The procedure is closed; only the estimate and contract standards have been published, without a concrete request for price or delivery.n- **Title**: Rijkswaterstaat Klantcontactcentrum (KCC), ICT Service Desk and Support KA Beheern- **Organisation**: Rijkswaterstaat Corporate Dienstn- **Tender number**: 140276n- **Status**: closedn- **Type/Procedure**: market consultation (services)n- **CPV code**: 72253000n- **Location**: Netherlands (NUTS: NL)n- **Publication**: 2018-06-20n- **Deadline**: not specifiedn- **Value estimate**: unknownn- **Digital**: yesn- **European**: non- **Description**: Outsourcing of forum KCC front office, ICT service desk front office and back office supportn- **Keywords / Lots / Criteria / Documents / Amendments / Contact / Award**: missing in the data.n- This procurement appears to be a research or advisory phase in which parties may explore the possibilities for outsourcing within a specified budget and timeline (which do not appear in the public document).

Concerns a contract for the outsourcing of Rijkswaterstaat Klantcontactcentrum (KCC) front office components, ICT Service Desk front office components and the back office Support KA Beheer including inventory management. For information, see the published documents

72253000Services

1Lot 1—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins

1Centric Netherlands B.V.SME9756×

2KPN B.V.SME9327×

3I&O Research B.V.SME9121×

4PQR B.V.SME9125×

5Conclusion B.V.SME9118×

6Capgemini Nederland BV - OverallSME9024×

04Tender documents

Mededeling TenderNed 26-6-2018pdfJun 26, 2018 · 118 KB

Bijlage 3 dienstverlening Support KA BeheerpdfJun 20, 2018 · 68 KB

Bijlage 1 dienstverlening KCCpdfJun 20, 2018 · 494 KB

31140908 Marktconsultatie document 20-6-2018pdfJun 20, 2018 · 433 KB

Bijlage 2 dienstverlening Servicedesk ICTpdfJun 20, 2018 · 353 KB

31140908 INVULBARE VragenlijstdocxJun 20, 2018 · 37 KB

TN187424 - SF01 Vooraankondiging 20180620163005pdfJun 20, 2018 · 16 KB

05Legal themes that may be relevant here

Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. In Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) sc Advies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieni Advies 462> Europese openbare procedure voor een overheidsopdracht voor diensten voor aanschaf, implementatie en het onderhoud van een E-HRMComplaint dismissed Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun

06Frequently asked questions

What is the content of the assignment?

The assignment concerns the outsourcing of components of the Rijkswaterstaat Klantcontactcentrum (KCC) front office, the ICT Service Desk front office components and the back office Support KA Beheer including inventory management.

What is the purpose of this market consultation?

The market consultation is aimed at exploring the possibilities for the outsourcing of the KCC front office, the ICT service desk front office and the back office support for KA Beheer.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 327K

median
€ 800K

p75
€ 2,5 mln

deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436