De Nederlandsche Bank (DNB) is seeking an external service provider for reception services. The objective is to provide a warm, secure, and efficient reception for guests, visitors, and employees upon entering the office environment. The service must guarantee customer friendliness, hospitality, and seamless service delivery, while complying with DNB's security and confidentiality standards. The contract is public and focuses on a long-term collaboration, in which the supplier provides a professional team trained in visitor management, security procedures, communication, and customer orientation. DNB expects a flexible, scalable solution that can respond to varying visitor numbers and complies with internal guidelines for security, privacy, and reporting.
Services · Open · European procedure
01What is being requested
De Nederlandsche Bank (DNB) is seeking an external service provider for reception services. The objective is to provide a warm, secure, and efficient reception for guests, visitors, and employees upon entering the office environment. The service must guarantee customer friendliness, hospitality, and seamless service delivery, while complying with DNB's security and confidentiality standards. The contract is public and focuses on a long-term collaboration, in which the supplier provides a professional team trained in visitor management, security procedures, communication, and customer orientation. DNB expects a flexible, scalable solution that can respond to varying visitor numbers and complies with internal guidelines for security, privacy, and reporting.
For De Nederlandsche Bank (DNB), reception services mean creating a welcoming and secure feeling for our registered guests, visitors, and employees when they enter our office environment. The primary objective of the Reception Services is to achieve seamless service delivery for these diverse target groups, with customer friendliness, efficiency, and a sense of hospitality as priorities.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the objective of the contract for reception services?
What is expected of the service provider regarding security?
Which aspects of the service are essential for the office environment?
Is the requested solution flexibly deployable?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949