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AwardedServicesEuropeanOpen

Framework agreement for customer satisfaction system for IMG and RDI

Ministerie van Economische Zaken en Klimaat, Instituut Mijnbouwschade Groningen en Rijksinspectie Digitale Infrastructuur · Open · 1 lots · 298736
Type
Services
79342311
Estimated value
€ 327K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The tender concerns a framework agreement for a customer satisfaction survey (KTO) system for the Instituut Mijnbouwschade Groningen (IMG) and the Rijksinspectie Digitale Infrastructuur (RDI). The objective is to deploy existing and new customer satisfaction surveys, monitor results, and continuously improve services and processes. The contracting authority is looking for a system that can take over various types of ongoing surveys, set up new one-off and ongoing surveys, enable simple self-execution, and export data. Additionally, support and advice regarding the setup and execution of surveys are required. The procedure is public and the contract falls under services.

Services · Open · European procedure

European
Contracting authority
Ministerie van Economische Zaken en Klimaat, Instituut Mijnbouwschade Groningen en Rijksinspectie Digitale Infrastructuur
Contract type
Services
Open
Estimated value
€327,200
estimated value
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79342311
Location
Groningen
CharacteristicsCPV 79ServicesEU tenderCustomer satisfactionSystemFramework agreement

01What is being requested

The tender concerns a framework agreement for a customer satisfaction survey (KTO) system for the Instituut Mijnbouwschade Groningen (IMG) and the Rijksinspectie Digitale Infrastructuur (RDI). The objective is to deploy existing and new customer satisfaction surveys, monitor results, and continuously improve services and processes. The contracting authority is looking for a system that can take over various types of ongoing surveys, set up new one-off and ongoing surveys, enable simple self-execution, and export data. Additionally, support and advice regarding the setup and execution of surveys are required. The procedure is public and the contract falls under services.

The primary objective of the tender is to conclude a Framework Agreement to enable the deployment of high-quality KTOs via a system in which results can be effectively monitored. The execution of the KTOs aims to provide IMG and RDI with insight into customer satisfaction and customer needs, thereby continuously improving services and processes. For the execution of the KTOs, the Contracting Authority and Participating Service are looking for a system that can take over and execute various types of existing ongoing customer satisfaction surveys and conduct new (both one-off and ongoing) cust

79342311€ 327KServices
1Lot 1€327,200

02Outcome

Awarded

Onderzoekdoen.nl B.V.

Award value
€327,200
vs. estimate
0%

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

€327,200

05Bidders in this segment

#Likely bidderFitWins
1YER Nederland B.V.SME9997×
2Sweco Nederland B.V. SME9627×
3I&O Research B.V.SME9427×
4De Staffing Groep Nederland B.V.SME9439×
5Antea Nederland BVSME9435×
6Arcadis Nederland B.V.SME9332×

06Legal themes that may be relevant here

07Frequently asked questions

Which functionalities must the customer satisfaction system offer?
The system must be able to take over existing ongoing surveys and conduct new one-off or ongoing surveys. Additionally, it must offer the possibility for the contracting authority to independently conduct simple surveys and export data.
What support is required when using the system?
In addition to the technical functionalities for conducting and monitoring surveys, there is a need for support and advice regarding the setup and execution of the surveys within the system.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 327K

Gegunde waarden in CPV 79 · diensten n=4949