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AwardedServicesEuropeanOpen

Public Information Number '0800-1351'

Ministerie van Justitie en Veiligheid/Dienstencentrum/Inkoopuitvoeringscentrum JenV Europees aanbesteden · Open · 344928
Type
Services
79512000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Public framework agreement for the public information number 0800-1351, focused on crisis communication. The objective is to select a service provider that guarantees 24/7 telephone accessibility, including the associated telephony infrastructure and contact center during emergencies.

Services · Open · European procedure

European
Contracting authority
Ministerie van Justitie en Veiligheid/Dienstencentrum/Inkoopuitvoeringscentrum JenV Europees aanbesteden
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
10:00
Scope
European
European procedure
Lots
Single contract
Main CPV code
79512000
Location
Netherlands
CharacteristicsCPV 79ServicesEU tender

01What is being requested

Public framework agreement for the public information number 0800-1351, focused on crisis communication. The objective is to select a service provider that guarantees 24/7 telephone accessibility, including the associated telephony infrastructure and contact center during emergencies.

The Communications Department of the Nationaal Coördinator Terrorismebestrijding en Veiligheid (ACOM NCTV) assists other authorities (departments, municipalities, and regions) in preparing for crisis situations within their areas of responsibility. In addition, it supports other authorities during an (imminent) emergency. It does this, among other things, in the field of crisis communication. Effective crisis communication ensures the dissemination of correct, timely, and understandable information during a crisis. One of the services that ACOM NCTV offers to fellow authorities in the field of

79512000Services

02Outcome

Awarded

B.V. Nederlandse Hulpverleningorganisatie - SOS International

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1KPN B.V.SME10024×
2Odido Netherlands B.V.SME9812×
3T-Mobile Netherlands B.V.SME9528×
4Maandag Interim Professionals B.V.SME93387×
5Vodafone Libertel B.V.SME9322×
6Bender Detachering B.V.SME93107×

06Legal themes that may be relevant here

07Frequently asked questions

What is the objective of the assignment for the public information number 0800-1351?
The objective is to select a service provider that ensures the public information number is telephonically accessible to society during crisis situations. This serves crisis communication to mitigate damage by responding to the information needs of society.
What does the scope of the telephony infrastructure entail?
The scope includes making the number [telefoonnummer verwijderd] reachable from any telephony connection in the Netherlands and abroad, routing large volumes of calls, delivering calls to set destination numbers, providing a welcome message with a selection menu, and the management of the infrastructure including monitoring and reporting.
Which contact center services are expected within the assignment?
The assignment includes a 'pilot light' service where the service provider is on standby 24/7 during the contract period, and the actual delivery of contact center services where incoming calls from citizens are answered when an emergency is occurring.
On what criteria will the assignment be awarded?
The assignment will be awarded to the bidder who has submitted the most economically advantageous tender (EMVI). The determination of the most economically advantageous tender takes place on the basis of the best price-quality ratio.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949