AwardedSuppliesEuropeanOpen

Planning, Layout and Dispatch of Customer Communications

Stichting Waternet · Open · 1 lots · 332810

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Supplies

22000000

Estimated value

€ 13M

estimated

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

Stichting Waternet is looking for a supplier to provide a fully digital, automated system for customer interactions. The tender focuses on supporting the transition from traditional paper and telephone communication to a customized digital platform. The contractor must provide software and services for drafting, dispatching (physical and digital), archiving, processing returned mail, reporting, and managing a digital dashboard. The goal is a clear, fully integrated process so that Waternet is always fully informed about communication with its customers.

Supplies · Open · European procedure

European

Contracting authority

Stichting Waternet

Contract type

Supplies

Open

Estimated value

€12,500,000

estimated value

Submission deadline

Ongoing

14:00

Scope

European

European procedure

Lots

1 lots

Main CPV code

22000000

Location

Netherlands

CharacteristicsCPV 22SuppliesEU tendercustomer communicationsdigital transitionsoftware

01What is being requested

Stichting Waternet is looking for a supplier to provide a fully digital, automated system for customer interactions. The tender focuses on supporting the transition from traditional paper and telephone communication to a customized digital platform. The contractor must provide software and services for drafting, dispatching (physical and digital), archiving, processing returned mail, reporting, and managing a digital dashboard. The goal is a clear, fully integrated process so that Waternet is always fully informed about communication with its customers.

Through this new tender, Waternet wishes to find a supplier that can support Waternet with software and services in the further transition to a digital, automated, customized system for customer interactions. The Contractor must be able to facilitate the entire scope of various customer communications and present them clearly, so that Waternet can communicate with the customer fully informed. The service provision consists of various services, including but not limited to: - Layout of customer communications; - Physical and digital dispatch of customer communications; - Archiving; - Returned

22000000€ 13MSupplies

1Planning, Layout and Dispatch of Customer Communications€12,500,000

02Outcome

Awarded

Koninklijke Kampert en Helm Rotaform B.V.

Award value

€7,305,088

vs. estimate

-42%

03Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

€12,500,000

05Bidders in this segment

#Likely bidderFitWins

1De Bondt Grafimedia Communicatie B.V.SME9633×

2Paragon Communicatie Services B.V.SME9611×

3ADC Nederland BVSME9111×

4BusipostUnknown794×

5Data B. Mailservice B.V. SME713×

6Koninklijke Kampert en Helm Rotaform BVSME671×

06Legal themes that may be relevant here

Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectie Advies 439> Europese openbare procedure voor een raamovereenkomst voor diensten betreffende het vervoer van stoffelijke overschotten. De opd

07Frequently asked questions

What is the purpose of this assignment?

The assignment supports the transition from traditional paper and telephone communication to a digital, automated, and customized system for customer interactions.

Which specific services are expected within the scope?

The services include, among others, the layout of customer communications, physical and digital dispatch, archiving, processing of returned mail, reporting, and the management of a digital dashboard.

What must the supplier facilitate regarding customer communication?

The contractor must be able to facilitate the entire scope of various customer communications and present them clearly, so that a fully integrated process is created.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 68K

median
€ 500K

p75
€ 1,5 mln

€ 13 mln

Gegunde waarden in CPV 22 · leveringen n=260