AwardedServicesEuropeanOpen
Development and management of Microsoft Dynamics
NVAO · Open · 1 lots · 372521
5
5 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72510000
Estimated value
€ 1K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
5 criteria
Assess manuallyconfidence high
This tender concerns the development and management of Microsoft Dynamics 365 by one supplier for a period of up to ten years.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 72ServicesEU tender
01What is being requested
The assignment concerns the outsourcing of the development and management of Microsoft Dynamics 365 for an initial period of 3 years with a total duration of a maximum of 120 months.
With this tender, NVAO aims to enter into a service agreement with one Supplier regarding the outsourcing of the service provision for the development and management of Microsoft Dynamics 365.
1Development and management of Microsoft Dynamics€1,000
02Outcome
Awarded
QS solutions B.V.
Award value
€823,750
vs. estimate
+82275%
Bidders
3
03Strategic insight
Strategic insight · AI analysis
Ensure a high-quality implementation plan and a detailed plan for maintenance and management. Present certified engineers with in-depth knowledge of Dynamics during the interview. Develop a comparable plan for the DAP and DFA as the provided SLA form.
04Points of attention
Important · 5
The data processing agreement is inextricably linked to an agreement based on <strong class='highlight'>ARBIT-2022.Important
Key personnel must <strong class='highlight'>actually be deployed during the service provision.Important
The bidder must include <strong class='highlight'>CVs of substitutes.Important
An <strong class='highlight'>input form has been made available for the SLA.Important
The details of the SLA can be <strong class='highlight'>coordinated after award.Important
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Quality criterion 125
Assessment of an implementation plan for newly developed functionality and a plan regarding maintenance and management.
Quality criterion 215
Assessment of the Service Level Agreement (SLA), a Dossier Financiële Afspraken (DFA) and a Dossier Afspraken en Procedures (DAP).
Quality criterion 35
Assessment of an exit plan.
Quality criterion 425
Assessment during a joint interview where key personnel are presented.
Price criterion30
Assessment of the bid price.
07Process & timeline
Bid deadline
2025-05-26T12:00:00+00:00
Second memorandum of information
2025-05-12
Date on which the winner was chosen
2025-06-02
Date of contract closure
2025-09-30
08Value in context
€1,000
09Bidders in this segment
#Likely bidderFitWins
1Centric Netherlands B.V.SME9556×
2Uno Automatiseringdiensten B.V.SME9515×
3Odin Onderwijs B.V. h.o.d.n. CloudwiseSME9017×
4PinkRoccade Local Government B.V.SME9034×
5COMPAREX Nederland B.V.SME9030×
6Bechtle direct B.V.SME9025×
10Tender documents
TN518141 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20250930091547pdfOct 1, 2025 · 10 KB
Tweede nota van inlichtingenpdfMay 12, 2025 · 160 KB
Annex III B PrijzenbladxlsxApr 24, 2025 · 23 KB
Nota van inlichtingenpdfApr 24, 2025 · 308 KB
Annex V B VerwerkersovereenkomstdocxApr 24, 2025 · 59 KB
uea_518141_20250325103212pdfMar 28, 2025 · 1423 KB
Documentatie aanbesteding NVAO MS DynamicszipMar 28, 2025 · 1619 KB
TN518141 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250327132057pdfMar 28, 2025 · 10 KB
11Legal themes that may be relevant here
Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedinAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 222> Aanbesteding via een marktplaats. De Commissie bevestigt haar eerdere adviezen (waaronder 147) dat op een aanbestedende dienst d
12Frequently asked questions
What is the objective of the assignment regarding Microsoft Dynamics 365?
NVAO aims to conclude a service agreement with one supplier for the outsourcing of the development and management of Microsoft Dynamics 365.
Which specific functionalities are desired within the system for the future?
There is a need for automation of accreditation procedures, such as the automatic reading of documents containing expertise data, a search functionality within a database of panel members, and tracking the deployment of panel members via a link with accreditation cases.
Is there currently any customization in the current Dynamics environment?
There is some customization present in tables and forms within several legacy applications of NVAO itself.
Which rules apply to the data processing agreement for this assignment?
The Data Processing Agreement is based on the Model Data Processing Agreement ARBIT-2022 and forms an inseparable whole with an agreement based thereon.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 1K
Gegunde waarden in CPV 72 · diensten n=1436