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AwardedServicesEuropeanOpen

Maintenance & Support MFNP's and Additional services

Belastingdienst, IUC Belastingdienst · Open · 2 lots · 379289
Type
Services
72000000
Estimated value
€ 2,77M
estimated
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high

This tender concerns maintenance, support, and consumables for Xerox and Lexmark printers for the Belastingdienst and DICTU. The assignment is divided into two lots with an initial duration of two years.

Services · Open · European procedure

EuropeanComplete timeline
Contracting authority
Belastingdienst, IUC Belastingdienst
Contract type
Services
Open
Estimated value
€2,771,226
estimated value
Submission deadline
Ongoing
14:00
Scope
European
European procedure
Lots
2
2 lots
Main CPV code
72000000
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

The assignment concerns the provision of Maintenance & Support for the installed base of MFNP's, the supply of consumables and support for the XDM tool. The assignment is divided into two lots for the Belastingdienst and DICTU with a duration of 2 years.

It concerns the provision of Maintenance & Support for the Multifunctionals and Network printers (including the supply of Consumables), the provision of Maintenance & Support for the XDM tool and Additional services.

72000000€ 2,77MServices
1Belastingdienst (lot 1)€671,226
2DICTU (lot 2)€2,100,000

02Outcome

Awarded

Xerox (Nederland) B.V.

Award value
€1,500,000
vs. estimate
-46%
Bidders
1

03Breakdown by lot

Belastingdienst (lot 1)€671,226
DICTU (lot 2)€2,100,000

04Strategic insight

“
Strategic insight · AI analysis
Ensure a complete submission of all mandatory attachments to prevent exclusion. Pay specific attention to the price/quality ratio where the scores on requirements influence the quality. Submit the bid well in advance to avoid technical problems.
Read automatically from the tender documents using AI. Always verify against the original documents.

05Points of attention

Important · 4
Bids must be submitted digitally in TenderNed.Important
The submission of a conditional bid will be considered invalid.Important
Technical malfunctions during submission are at your own risk.Important
Questions must be submitted via the fixed format no later than the specified deadline.Important

06Can I take part?

Technical — Technical and/or professional competence
Other — Certificate of conduct for tendering

07Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

08Award criteria

Qualityweight n/a

The scores on the Requirements determine the level of the Quality component in the price/quality ratio per Bid.

Lowest Priceweight n/a

The contracting authority uses the Lowest Price award criterion.

09Process & timeline

Start TED publication waiting period
Ma. 19 mei 2025
Publication of Contract Notice
Woe. 21 mei 2025
Further information/submitting questions
Woe. 4 juni 2025, 12:00 uur
Publication of Notice of Clarifications
Do. 12 juni 2025
Deadline for submission of bids
Do. 3 juli 2025, 14:00 uur
Notification of award decision
Do. 17 juli 2025
Verification phase: submission of (additional) supporting documents
Do. 17 juli 2025 t/m Ma. 28 juli 2025
Tender interview
Za. 19 juli 2025 t/m Zo. 24 augustus 2025
Appeal period
Ma. 25 augustus 2025 t/m Zo. 14 september 2025
Final award
Ma. 15 september 2025
Signing of the Agreement
Ma. 15 september 2025
Date of commencement of Agreement
Ma. 15 september 2025

10Value in context

€2,771,226

11Bidders in this segment

#Likely bidderFitWins
1KPN B.V.SME9927×
2Protinus IT B.V.SME9932×
3Bechtle direct B.V.SME9825×
4Centric Netherlands B.V.SME9756×
5Capgemini Nederland BV - OverallSME9724×
6PQR B.V.SME9725×

12Tender documents

TN527433 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20251006155250pdfOct 8, 2025 · 12 KB
Nota van Inlichtingen 2 OH&S MFNPS's (IUC25-004)pdfJun 26, 2025 · 80 KB
Bijlage VIII - Klantreferenties v1.1docxJun 26, 2025 · 21 KB
Algemene verklaring kritische ruimtenpdfJun 12, 2025 · 243 KB
Nota van Inlichtingen OH&S MFNPS's (IUC25-004)pdfJun 12, 2025 · 118 KB
BIJLAGE IX - Prijzenformulier (IUC25-004) Perceel 1 en 2 v1.1xlsxJun 12, 2025 · 74 KB
Bijlage VII - Verklaring i.v.m. sancties tegen RuslanddocxMay 20, 2025 · 24 KB
Bijlage IV - ConformiteitenlijstdocxMay 20, 2025 · 41 KB
Bijlage 7a - SLA parameters Onderhoud & Support MFNP's (Belastingdienst)pdfMay 20, 2025 · 268 KB
ARBIT-2022pdfMay 20, 2025 · 409 KB
Bijlage V - Format voor het stellen van vragendocxMay 20, 2025 · 27 KB
Bijlage 3 - Sociale voorwaardenpdfMay 20, 2025 · 765 KB

13Legal themes that may be relevant here

14Frequently asked questions

What is the exact scope of the assignment regarding the equipment?
The assignment includes the provision of maintenance and support for the Multifunctionals and Network printers, including the supply of consumables, as well as maintenance and support for the XDM tool and additional services.
What specific services are expected for the XDM tool?
The assignment entails the provision of maintenance and support for the XDM tool as part of the total scope of the tender.
What is understood by the work for the network printers?
The work includes maintenance and support for the network printers, which also includes the supply of consumables.

Automatically compiled from the official tender data and documents.

15Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 2,8 mln

Gegunde waarden in CPV 72 · diensten n=1436