ClosedServicesMarktconsultatie

Maintenance, management and support Exact

Name: Maintenance, management and support Exact
Creator: Nederlands Instituut Publieke Veiligheid
Published: 2023-04-11
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: Exact, software maintenance, support, cloud services, helpdesk, process development

Nederlands Instituut Publieke Veiligheid · Marktconsultatie · 1 lots · 294595

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

72261000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

The Nederlands Instituut Publieke Veiligheid (NIPV) intends to outsource the maintenance, management and support of Exact software via a market consultation. The consultation serves as preparation for one or more procurements and may lead to a division into lots. The scope includes maintenance services, helpdesk support, further development capacity for new processes and cloud services. The relevant modules are Exact Globe, Exact Synergy, add-ons (Solution Builder, Trigger, Validation Manager, Custom Selector, WordMerge) and ScanSys ImageCapture. Annual license costs for 40–50 Globe licenses and 400 Synergy licenses are invoiced directly by Exact Software. The procurement focuses on a service provider with experience in Exact products, support and cloud infrastructure, and who is capable of developing new processes.

Services · Marktconsultatie · National procedure

Contracting authority

Nederlands Instituut Publieke Veiligheid

Contract type

Services

Marktconsultatie

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

National

National procedure

Lots

1 lots

Main CPV code

72261000

Location

Arnhem

CharacteristicsCPV 72ServicesExactsoftware maintenancesupport

01What is being requested

The Nederlands Instituut Publieke Veiligheid (NIPV) intends to outsource the maintenance, management and support of Exact software via a market consultation. The consultation serves as preparation for one or more procurements and may lead to a division into lots. The scope includes maintenance services, helpdesk support, further development capacity for new processes and cloud services. The relevant modules are Exact Globe, Exact Synergy, add-ons (Solution Builder, Trigger, Validation Manager, Custom Selector, WordMerge) and ScanSys ImageCapture. Annual license costs for 40–50 Globe licenses and 400 Synergy licenses are invoiced directly by Exact Software. The procurement focuses on a service provider with experience in Exact products, support and cloud infrastructure, and who is capable of developing new processes.

NIPV intends to procure the maintenance, management and support of Exact. [NL: Exact aan te besteden] [NL: aanbesteden] [NL: aanbestedingen] [NL: percelenindeling] [NL: scope] [NL: onderhoudsdiensten] [NL: helpdeskondersteuning] [NL: doorontwikkelcapaciteit] [NL: clouddiensten] [NL: software modules] [NL: gebruikslicenties] [NL: gefactureerd] [NL: marktconsultatie] [NL: opdracht] [NL: business] [NL: producten/diensten] [NL: wensen] [NL: leveren] [NL: Exact Software] [NL: Exact Globe] [NL: Exact Synergy] [NL: Exact Synergy Eddon] [NL: ScanSys ImageCapture] [NL: Exact Sof

72261000Services

1Lot 1—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins

1COMPAREX Nederland B.V.SME9630×

2Centric Netherlands B.V.SME9556×

3Afas Software B.V.SME9532×

4Protinus IT B.V.SME9532×

5KPN B.V.SME9527×

6Bechtle direct B.V.SME9525×

04Tender documents

Nota van Inlichtingen marktconsultatie Onderhoud Beheer Support Exact v0.1pdfMay 4, 2023 · 32 KB

TN407390 - SF01 Vooraankondiging 20230411211803pdfApr 11, 2023 · 17 KB

Vragenlijst marktconsultatie Onderhoud Beheer Support Exact v1.0docxApr 11, 2023 · 797 KB

Marktconsultatie Onderhoud Beheer Support Exact v1.0pdfApr 11, 2023 · 254 KB

05Legal themes that may be relevant here

Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectie Advies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de v

06Frequently asked questions

What is the intended scope of the requested services?

The scope includes the provision of maintenance services for Exact Software, helpdesk support, further development capacity for new business processes and the provision of cloud services.

For which software modules are the services performed?

The services relate to Exact Globe, Exact Synergy, the Exact Synergy Eddon add-ons (Solution Builder, Trigger, Validation Manager, Custom Selector and WordMerge) and ScanSys ImageCapture.

How is the license processing arranged?

The annual license costs for approximately 40 to 50 user licenses of Exact Globe and approximately 400 user licenses of Exact Synergy are invoiced directly by Exact Software.

What is the purpose of this market consultation?

This market consultation serves as preparation for one or more procurements and may lead to a potential division into lots and influence the final scope of the assignment.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 327K

median
€ 800K

p75
€ 2,5 mln

deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436