PlannedServicesMarktconsultatie
Measuring patient experiences in the UMCs
UMCNL · Marktconsultatie · 1 lots · 414102
4
4 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79311200 · Survey services
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
This is a market consultation by UMCNL in preparation for an EU procurement for measuring patient experiences in the seven Dutch UMCs. The goal is to collect information on new technological possibilities, particularly in the fields of AI and data analysis.
Services · Marktconsultatie · National procedure
Complete timeline
CharacteristicsCPV 79ServicesPREMExperience measurementPatient monitor
01What is being requested
The execution of patient experience measurements for the 7 Dutch UMCs by means of the patient experience monitor (PEM). The assignment concerns the continuous deployment of validated questionnaires, providing a dashboard for anonymized data, and facilitating benchmarking. The current agreement expires in the first quarter of 2027.
This market consultation has been prepared by UMCNL to obtain more information regarding the possibilities for patient experience measurements, as preparation for an upcoming EU procurement. The closing date for answering the questions is 24 March 2026.
1Measuring patient experiences in the UMCs—
02Strategic insight
Strategic insight · AI analysis
<ul Focus on innovation and further development, as UMCNL is looking for a partner that not only delivers a product but also sees opportunities for joint improvement. Emphasize technical possibilities in the fields of AI, big data, multi-channel approach and inclusivity (such as speech-to-text/speech-to-speech). Demonstrate how your solution can contribute to increasing representativeness (youth, low literacy, non-native speakers) and integrating diverse data sources.
03Points of attention
Important · 5
The market consultation is not part of the EU procurement and is not intended for pre-selection.Important
Participation is voluntary and has no effect on the position during the procurement.Important
The working language is Dutch.Important
Participation in the consultation requires unconditional agreement with the stated principles and requirements.Important
UMCNL may adjust the schedule mid-term.Important
04Process & timeline
Publication market consultation
2 maart 2026
Deadline for submitting questions
12 maart 2026
Answering questions (note of information)
17 maart 2026
Submission of answers to market consultation questions
24 maart 2026
Presentation/discussion
30 of 31 maart 2026
05Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
06Likely competitors
#Likely bidderFitWins
1I&O Research B.V.SME9327×
2Unique Nederland B.V.SME91103×
3Tempo-Team Uitzenden B.V.SME9074×
4Samenvijf B.V.SME9074×
5Pricewaterhousecoopers Accountants N.V.SME8954×
6WaarneemAssistent B.V.SME8538×
07Tender documents
Vragen en antwoorden marktconsultatiepdfMar 22, 2026 · 106 KB
TN574475 - EFE1 Vrijwillige aankondiging van voorafgaande marktconsultatie 20260302113746pdfMar 2, 2026 · 174 KB
Marktconsultatie PEM versie 1.0_vragendocxMar 2, 2026 · 81 KB
Marktconsultatie PEM versie 1.0pdfMar 2, 2026 · 192 KB
08Legal themes that may be relevant here
Advies 147> Meervoudig onderhandse aanbesteding. Kan de Commissie de klacht in behandeling nemen in het geval dat niet vast staat dat de aanAdvies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 86> Europese openbare aanbesteding voor levering en onderhoud. Voldoet de motivering van de gunningsbeslissing aan het vereiste dat Advies 33> Europese niet-openbare procedure voor herontwikkeling en realisatie van een nieuwe locatie en huisvesting van een gemeentehuis. Advies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,
09Frequently asked questions
What experience is expected from market parties?
Experience is expected in conducting surveys or providing statistical services.
What is the vision on cooperation with a contractor?
A partner is sought who not only delivers a product but also sees opportunities for joint further development during the term of the agreement.
Which technical aspects are the focus?
The focus is on the technical possibilities for patient experience measurements, with specific attention to the feasibility of links with data sources such as the EPD and PROMs.
What is the purpose of the patient experience monitor (PEM)?
The PEM uses validated questionnaires, based on the eight Picker principles, to continuously measure how patients experience care and treatment in the seven Dutch UMCs.
Is there the possibility for a discussion after submitting a response?
Yes, three discussions are reserved on 31 March with parties that have submitted a response. The parties invited for this will be contacted on 25 March.
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
deze opdracht
Gegunde waarden in CPV 79 · diensten n=4949