This document describes the standard for complaint handling by contracting authorities and the role of the Commissie van Aanbestedingsexperts in mediation and advice.
Supplies · Open · European procedure
01What is being requested
The attached documents contain a standard for complaint handling in procurements and the working method of the Commissie van Aanbestedingsexperts.
A partner is sought to support the development, trends, and execution of the delivery of Merchandise, whereby proactive advice is provided regarding Merchandise for all target groups. The assignment consists of the following delivery and services: 1. Delivery of a determined core assortment of products (which is determined annually); 2. The possibility to design and (have) manufacture custom products; 3. The delivery and maintenance of an up-to-date webshop.
02Strategic insight
Please submit questions regarding the procedure in a timely manner via the Nota van Inlichtingen to prevent misunderstandings. If you submit a complaint, please do so first with the contracting authority before involving the Commission. Ensure that a complaint is substantiated and clearly indicates how the bottleneck can be resolved.
03Points of attention
04Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
06Bidders in this segment
07Tender documents
08Legal themes that may be relevant here
09Frequently asked questions
What does the assignment for the delivery of merchandise entail?
What support is expected from the contractor?
Which general purchasing conditions apply to the agreement?
How is complaint handling structured in this procurement?
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
€ 276K
€ 746K
€ 2,1 mln
Gegunde waarden in CPV 18 · leveringen n=300