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ClosedServicesMarktconsultatie

Market consultation in connection with (possible) EU procurement for Customer Satisfaction Survey RVO

Ministerie van Economische Zaken en Klimaat, Rijksdienst voor Ondernemend Nederland (RVO) · Marktconsultatie · 1 lots · 336059
Type
Services
79342310
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

RVO, part of the Ministry of Economic Affairs and Climate Policy, wishes to engage an external service provider for customer satisfaction surveys (KTO). The market consultation aims to gauge the interest of potential bidders, collect information regarding the design of both quantitative and qualitative KTOs, and inventory the possibilities for information security (ISO certifications) within the industry. Based on the information obtained, RVO will determine whether and how a definitive contract will be placed, potentially as an EU procurement. The assignment focuses on improving service delivery in four categories: finance, advice, network/collaboration, and obligations. The market consultation is intended to select an excellent public service provider capable of delivering social impact.

Services · Marktconsultatie · National procedure

Contracting authority
Ministerie van Economische Zaken en Klimaat, Rijksdienst voor Ondernemend Nederland (RVO)
Contract type
Services
Marktconsultatie
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
National
National procedure
Lots
1
1 lots
Main CPV code
79342310
Location
Netherlands
CharacteristicsCPV 79Servicescustomer satisfaction surveymarket consultationRVO

01What is being requested

RVO, part of the Ministry of Economic Affairs and Climate Policy, wishes to engage an external service provider for customer satisfaction surveys (KTO). The market consultation aims to gauge the interest of potential bidders, collect information regarding the design of both quantitative and qualitative KTOs, and inventory the possibilities for information security (ISO certifications) within the industry. Based on the information obtained, RVO will determine whether and how a definitive contract will be placed, potentially as an EU procurement. The assignment focuses on improving service delivery in four categories: finance, advice, network/collaboration, and obligations. The market consultation is intended to select an excellent public service provider capable of delivering social impact.

RVO aims to be an excellent public service provider with visible social impact. The services provided by RVO fall within four categories: finance (such as subsidies), advice, network/collaboration, and obligations (such as registrations). RVO conducts customer satisfaction surveys (KTO) to gain insight into the (perceived) service delivery and into opportunities to improve this service delivery – both for individual service instruments and RVO-wide. This concerns quantitative questionnaire research, often involving a number of standard questionnaires. Additionally, it concerns qualitative rese

79342310Services
1Market consultation in connection with (possible) EU procurement for Customer Satisfaction Survey RVO—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins
1YER Nederland B.V.SME9597×
2BDO Audit & Assurance B.V.SME9157×
3I&O Research B.V.SME9027×
4Antea Nederland BVSME8935×
5Arcadis Nederland B.V.SME8832×
6Deloitte Consulting BVSME8734×

04Legal themes that may be relevant here

05Frequently asked questions

What is the purpose of this market consultation?
The market consultation serves to gauge the interest of potential bidders, collect information regarding the design of customer satisfaction surveys (KTOs), and inventory the possibilities for information security, such as ISO certifications, within the industry.
Which topics does the customer satisfaction survey focus on?
The research focuses on the service delivery of RVO in four categories: finance (such as subsidies), advice, network/collaboration, and obligations (such as registrations).
Which research methodologies are being considered by RVO?
This concerns both quantitative questionnaire research with standard questionnaires and qualitative research for specific service instruments that require deeper insight into experiences, wishes, and needs.
How will the definitive contract be placed?
Based on the outcomes of this market consultation, RVO will determine whether and how the assignment will be put out to market, whereby an EU procurement is a possibility.

Automatically compiled from the official tender data and documents.

06Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949