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ClosedServicesMarktconsultatie

Market consultation on possibilities for the implementation of services regarding the RVO Customer Contact Centre

Ministerie van Economische Zaken en Klimaat, Rijksdienst voor Ondernemend Nederland (RVO) · Marktconsultatie · 287346
Type
Services
79510000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

This market consultation by the Ministry of Economic Affairs and Climate Policy, via the Rijksdienst voor Ondernemend Nederland (RVO), focuses on obtaining information regarding the deployment of customer contact agents. The objective is to support the existing staff of the RVO customer department in handling customer questions and requests. RVO is seeking a service provider capable of offering a flexible, scalable, and high-quality customer contact solution, including training, quality monitoring, and reporting. The consultation is intended to inform the market about requirements, possibilities, and price indications, so that a final contract can be drafted. The services must comply with Dutch laws and regulations, including privacy and security standards, and must be capable of operating in multiple languages if necessary.

Services · Marktconsultatie · National procedure

Contracting authority
Ministerie van Economische Zaken en Klimaat, Rijksdienst voor Ondernemend Nederland (RVO)
Contract type
Services
Marktconsultatie
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
National
National procedure
Lots
Single contract
Main CPV code
79510000
Location
Netherlands
CharacteristicsCPV 79Servicescustomer contactRVOservices

01What is being requested

This market consultation by the Ministry of Economic Affairs and Climate Policy, via the Rijksdienst voor Ondernemend Nederland (RVO), focuses on obtaining information regarding the deployment of customer contact agents. The objective is to support the existing staff of the RVO customer department in handling customer questions and requests. RVO is seeking a service provider capable of offering a flexible, scalable, and high-quality customer contact solution, including training, quality monitoring, and reporting. The consultation is intended to inform the market about requirements, possibilities, and price indications, so that a final contract can be drafted. The services must comply with Dutch laws and regulations, including privacy and security standards, and must be capable of operating in multiple languages if necessary.

With this market consultation, the organization aims to receive information regarding the assignment for the deployment of customer contact agents to support the existing staff of the RVO customer department.

79510000Services

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins
1Unique Nederland B.V.SME93103×
2Bender Detachering B.V.SME92107×
3YER Nederland B.V.SME9297×
4BMC Implementatie MarktplaatsenUnknown9061×
5Eiffel B.V.SME9053×
6Yacht B.V.SME8956×

04Legal themes that may be relevant here

05Frequently asked questions

What is the purpose of this market consultation?
The organization wishes to receive information regarding the possibilities for the deployment of customer contact agents to support the existing staff of the RVO customer department.
What is expected from the services regarding the Customer Contact Centre?
The consultation focuses on obtaining information regarding the deployment of customer contact agents to support the handling of customer questions and requests.

Automatically compiled from the official tender data and documents.

06Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949