enderView.ai
Sign InStart free
PlannedServicesMarktconsultatie

Market Consultation - KTO

Samenw.org. Publiek Vervoer Groningen Drenthe · Marktconsultatie · 1 lots · 417797
Type
Services
79342310 · Customer research serv
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate

Publiek Vervoer Groningen Drenthe is conducting a market consultation to explore the possibilities for a continuous customer satisfaction survey for target group transport with a duration of approximately five years.

Services · Marktconsultatie · National procedure

Complete timeline
Contracting authority
Samenw.org. Publiek Vervoer Groningen Drenthe
Contract type
Services
Marktconsultatie
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
National
National procedure
Lots
1
1 lots
Main CPV code
79342310
Customer research services
Location
Netherlands
CharacteristicsCPV 79Services

01What is being requested

Execution of a <strong style='color: #000000;'>continuous customer satisfaction survey (KTO) for target group transport in the provinces of Groningen and Drenthe, with an indicative contract duration of <strong style='color: #000000;'>at least four (4) to five (5) years. The assignment includes drafting a plan of approach, determining a representative sample, periodically reporting results, and making research data available.

Publiek Vervoer Groningen Drenthe is organizing a market consultation in preparation for a possible future procurement for the execution of a continuous customer satisfaction survey (KTO) within target group transport.<|image> much more than just a one-off survey. This market consultation aims to gain insight into the possibilities that market parties can offer for the design, execution, reporting, and data delivery of a continuous KTO. Additionally, market interest is being gauged for a potential multi-award negotiated procurement with a multi-year duration.<|image><|image><|image><|image><|i

79342310Services
1Market Consultation - KTO—

02Strategic insight

“
Strategic insight · AI analysis
<ul Focus on advising on a <strong style='color: #000000;'>continuous research model that makes trends visible over multiple years and minimizes incidental influences. Demonstrate expertise in reaching <strong style='color: #000000;'>hard-to-reach target groups within target group transport. Ensure a methodology that facilitates <strong style='color: #000000;'>comparability with national scores in the transport sector.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
The assignment shifts from a one-off annual measurement to a <strong style='color: #000000;'>continuous research throughout the year.Important
Where possible, the research results must be <strong style='color: #000000;'>comparable with other studies in the Netherlands.Important
The collected research data will become the <strong style='color: #000000;'>property of Publiek Vervoer Groningen Drenthe.Important
The market consultation is <strong style='color: #000000;'>not part of a procurement procedure and no rights can be derived from it.Important
Commercially confidential answers must be <strong style='color: #000000;'>redacted and clearly reported.Important

04Process & timeline

Publication of market consultation
27 maart 2026
Deadline for market party responses (questionnaire, comments, suggestions)
17 april 2026
Intended date of publication of market consultation report on TenderNed
Medio mei 2026

05Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

06Likely competitors

#Likely bidderFitWins
1Bender Detachering B.V.SME93107×
2Maandag Interim Professionals B.V.SME92387×
3Daan B.V.SME92154×
4Unique Nederland B.V.SME92103×
5FlextenderUnknown9283×
6Bright ProfessionalsUnknown9279×

07Tender documents

Marktconsultatie - KTOpdfMar 27, 2026 · 354 KB
TN579647 - EFE1 Vrijwillige aankondiging van voorafgaande marktconsultatie 20260327144111pdfMar 27, 2026 · 202 KB

08Legal themes that may be relevant here

09Frequently asked questions

What is the purpose of this market consultation?
The purpose is to gain insight into the possibilities for the design, execution, reporting, and data delivery of a continuous customer satisfaction survey (KTO) within target group transport.
What is expected from the intended assignment?
The assignment is expected to include drafting a plan of approach, advising on research design and measurement methodology, determining a representative sample, periodically reporting on outcomes and trends, and making research data available.
What form of procurement is envisioned for the future assignment?
Market interest is being gauged for a potential multi-award negotiated procurement with a multi-year duration.
Can any rights be derived from participating in the consultation?
No, the market consultation is not part of a procurement procedure. No rights can be derived from participation and no contract is formed.

Automatically compiled from the official tender data and documents.

10Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949