The Kamer van Koophandel announces a market consultation for customer research. The objective is to engage an external party to provide a structured analysis of the needs, expectations, and satisfaction of the Chamber's customers. The procurement focuses on developing a methodology, collecting data via surveys, interviews, and focus groups, and drafting a report with recommendations to improve customer orientation and service delivery. The assignment includes a clear timeline, deliverables, quality criteria, and a budget indication. The Chamber expects a transparent, professional, and cost-effective proposal, where experience with similar customer research and knowledge of the Dutch business environment are considered important.
Services · European procedure
01What is being requested
The Kamer van Koophandel announces a market consultation for customer research. The objective is to engage an external party to provide a structured analysis of the needs, expectations, and satisfaction of the Chamber's customers. The procurement focuses on developing a methodology, collecting data via surveys, interviews, and focus groups, and drafting a report with recommendations to improve customer orientation and service delivery. The assignment includes a clear timeline, deliverables, quality criteria, and a budget indication. The Chamber expects a transparent, professional, and cost-effective proposal, where experience with similar customer research and knowledge of the Dutch business environment are considered important.
This is a prior notice for the market consultation for customer research.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Tender documents
06Legal themes that may be relevant here
07Frequently asked questions
What is the purpose of this market consultation?
What is expected regarding the methodology of the assignment?
What expertise is important for the execution of the customer research?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949