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PlannedSuppliesEuropean

Market Consultation Customer Journey Tooling

Kamer van Koophandel · 1 lots · 419603
Type
Supplies
48000000 · Software and informati
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate

The Kamer van Koophandel is conducting a market consultation to map out the possibilities for the continuation of their Customer Journey Tooling and to align the future procurement with the market.

Supplies · European procedure

European
Contracting authority
Kamer van Koophandel
Contract type
Supplies
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
48000000
Software and information systems
Location
Netherlands
CharacteristicsCPV 48SuppliesEU tender

01What is being requested

Market consultation for the continuation of services for Customer Journey Tooling, where the current solution (TheyDo) is used by 22 customer journey experts and various other employees within the KVK.

The primary objective of the market consultation is to align a potential procurement process with the vision and ambition of the Kamer van Koophandel (KVK) within the possibilities offered by the market regarding a suitable 'Customer Journey' tool.

48000000Supplies
1Market Consultation Customer Journey Tooling—

02Strategic insight

“
Strategic insight · AI analysis
Focus on identifying market-compliant solutions that meet the minimum requirements from the Program of Requirements. Use the response form not only to answer questions, but also to proactively provide advice and tips to influence the future procurement procedure.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
The market consultation is not part of a procurement but is intended solely to receive information.Important
Participation offers no right whatsoever to obtain a contract.Important
Participation in the market consultation offers no pre-selection for potential procurement processes.Important
Any costs for participation will not be reimbursed by the KVK.Important
The working language during the market consultation is Dutch.Important

04Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

05Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

06Likely competitors

#Likely bidderFitWins
1Visma Raet B.V.SME9722×
2Bechtle direct B.V.SME9633×
3Protinus IT B.V.SME9623×
4Visma Roxit B.V.SME9616×
5Afas Software B.V.SME9581×
6COMPAREX Nederland B.V.SME9542×

07Tender documents

Procedureomschrijving.pdfpdfApr 12, 2026 · 38 KB
Marktconsultatie.pdfpdfApr 12, 2026 · 27 KB
Bijlage 1 Programma van Eisen - Customer Journey tooling.xlsxxlsxApr 12, 2026 · 11 KB
Bijlage 2 antwoordformulier marktconsultatie.docxdocxApr 12, 2026 · 44 KB
Beschrijving.pdfpdfApr 12, 2026 · 26 KB
Marktconsultatie.pdfpdfApr 12, 2026 · 23 KB

08Legal themes that may be relevant here

09Frequently asked questions

What is the purpose of the market consultation?
The purpose is to align a potential procurement process with the vision and ambition within the possibilities offered by the market for a suitable Customer Journey tool.
What functional requirements are imposed on the Customer Journey tool?
The tool must make it possible to record customer journeys in a structured and uniform manner, manage them end-to-end, and view them at multiple levels of detail through the nesting of customer journeys.
What requirements apply to collaboration and access within the tool?
The solution must provide 24/7 access to a shared overview (single source of truth) and enable at least 4 people to work on the same customer journey simultaneously.
What experience is considered an advantage?
No explicit mandatory requirements are mentioned, but experience with Customer Journey tooling is considered an advantage. Participation requires access to Mercell.
What specific information must be able to be recorded within the customer journeys?
Users must be able to record activities, touchpoints, customer insights, channels, systems, business data, bottlenecks, and improvement opportunities within the customer journeys.

Automatically compiled from the official tender data and documents.

10Estimated value versus the market

p25
€ 350K
median
€ 737K
p75
€ 1,9 mln
deze opdracht

Gegunde waarden in CPV 48 · leveringen n=653