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Market consultation CRM

TenneT TSO B.V. · 1 lots · 424360
Type
Services
72250000 · System and support ser
Estimated value
Not published
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate

This market consultation concerns the future Managed Application Services for the Microsoft Dynamics 365 CRM environment of TenneT. It involves functional management, support, and optimization within a SaaS model for the Dutch and German organization.

Services · European procedure

European
Contracting authority
TenneT TSO B.V.
NL226
Contract type
Services
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72250000
System and support services
Location
NL226
CharacteristicsCPV 72ServicesEU tender

01What is being requested

Managed Application Services for the Microsoft Dynamics 365 and Power Platform landscape of TenneT. The assignment includes Application Management Services (AMS), transitional services and service management & governance for approximately 1,100 users (of which approximately 560 named users for CRM NL).

OneCRM NL is TenneT’s consolidated Microsoft Dynamics 365 platform for relationship and stakeholder management in the Netherlands. The platform supports multiple business units, including CMN (Customer and Markets), SOM (Strategisch Omgevingsmanagement), REM (Real Estate Management), SOP, PPN, LON and PCN, all operating within a single, integrated and governed Dynamics 365 environment. The solution serves as a shared platform for storing, maintaining and managing customer and stakeholder information. It supports business unit-specific processes through configuration and role-based access enab

72250000Services
1Lot 1—

02Strategic insight

“
Strategic insight · AI analysis
Focus on expertise within the Microsoft Power Platform and Dataverse, as the services are specifically aimed at a SaaS model without infrastructure management. Ensure a strong substantiation of Application Lifecycle Management (ALM) practices and governance within a cloud-native environment. Take into account local and cultural proximity, where preference is given to delivery from the Netherlands.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
The focus is on functional application management and SaaS context, not on infrastructure or server management.Important
The transition from the current AMS provider is considered contractual work (Werkvertrag/Agreement of Assignment) with a predefined scope and compensation.Important
Future projects (such as the split between German and Dutch CRM) will not be part of the financial tender, but will be compensated on a time & material or fixed price basis.Important
The service provider must operate within the boundaries of the Microsoft cloud platform and the governance framework of TenneT.Important
The language for incidents, problems, and change requests for CRM NL is preferably Dutch.Important

04Can I take part?

Professional capability · 3
ISO 27001 certification (or other equivalent certification).Professional capability
SSAE SOC2 type 2 assurance (or other equivalent certification).Professional capability
Employees may be subject to screening (at least VOG for NL).Professional capability
Other · 1
Guarantee of full compliance with European data protection and privacy rules (GDPR) when delivering from other European countries.Other

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

07Likely competitors

#Likely bidderFitWins
1Afas Software B.V.SME9649×
2COMPAREX Nederland B.V.SME9530×
3Centric Netherlands B.V.SME9458×
4Protinus IT B.V.SME9232×
5Bechtle direct B.V.SME9026×
6Visma Raet B.V.SME8825×

08Tender documents

Beschrijving.pdfpdfMay 9, 2026 · 41 KB
Marktconsultatie.pdfpdfMay 9, 2026 · 42 KB
Request for Information - (exploration and vision).pdfpdfMay 9, 2026 · 46 KB
Questions.pdfpdfMay 9, 2026 · 53 KB
Tender Scope-MP-AMS-CRM v1.0.pdfpdfMay 9, 2026 · 512 KB
Market Consultation procedure.pdfpdfMay 9, 2026 · 60 KB

09Legal themes that may be relevant here

10Frequently asked questions

What is the technical scope of the OneCRM NL platform?
It is a consolidated Microsoft Dynamics 365 platform for stakeholder management that supports various business units, including CMN, SOM, REM, SOP, PPN, LON and PCN. It operates within the Microsoft Power Platform with standardized governance and data models.
What specific expertise is required for this assignment?
Proven experience is required with Microsoft Dynamics 365 implementations that meet ALM and governance criteria. Additionally, knowledge of the Microsoft Power Platform and the ability to apply Application Lifecycle Management (ALM) is essential.
Which privacy and data standards must be met?
The solution and the associated processes must fully comply with Dutch and EU data protection standards (GDPR).
How does the market consultation proceed?
The consultation consists of an open phase in which market parties respond to the proposed scope and approach. An optional oral phase may follow with a limited group of parties to discuss the proposed scope and the procurement approach.

Automatically compiled from the official tender data and documents.

11Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436