OpenServicesEuropeanOpen
Delivery, implementation, hosting, management, maintenance and further development of a new case management system incl. financial flow surrounding the case
Landelijk Bureau Inning Onderhoudsbijdragen · Open · 1 lots · 427029
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72200000 · Software programming a
Estimated value
€ 4,95M
estimated
To deadline
77d
Sep 7, 2026 · 12:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
Tender for the delivery and operation of a new SaaS case management system including financial processes for the Landelijk Bureau Inning Onderhoudsbijdragen. The contract includes implementation, hosting, management and further development for an initial period of seven years.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 72ServicesEU tenderCase management systemFinancial flowImplementation
01What is being requested
Delivery, implementation, hosting, management, maintenance and further development of a new (SaaS) case management system incl. financial flow surrounding the case for the LBIO. The contract has an initial term of seven (7) years with options for extension and includes the migration of approximately 15,000 active cases.
Delivery, implementation, hosting, management, maintenance and further development of a new case management system incl. financial flow surrounding the case
1Delivery, implementation, hosting, management, maintenance and further development of a new case management system incl. financial flow surrounding the case incl. financial flow surrounding the case€4,950,000
02Strategic insight
Strategic insight · AI analysis
<ul Ensure an integrated solution that covers both the case management system and the financial flow (payments from payer to LBIO and from LBIO to recipient) to avoid responsibility for external partners. Prepare thoroughly for the Proof of Concept (PoC), as this phase is crucial for the verification of the claimed functionalities. Take into account the tight implementation schedule and the necessity to start no later than the fourth quarter of 2026.
03Points of attention
Important · 6
The contract includes the migration of approximately 15,000 active cases to the new system.Important
If no integrated system is provided, the bidder is responsible for a partner for the accounting module.Important
The go-live must be realized no later than October 1, 2027.Important
Submitting a bid implies agreement with the draft agreements and the ARBIT conditions.Important
The contracting authority will conduct a Proof of Concept (PoC) to verify the solution.Important
Costs for implementing updates and upgrades resulting from changes in legal requirements are for the bidder.Important
04Can I take part?
Financial · 1
Most recent annual accounts with an auditor's report (or review/compilation report) without a going concern paragraph or with a written statement from the auditor regarding the going concern assumption.Financial
Technical · 3
Valid ISO:9001 certificate or equivalent.Technical
Valid ISO:27001 certificate or equivalent.Technical
Valid ISAE 3402 type II – statement or equivalent.Technical
Other · 4
Certificate of conduct for tendering (not older than two years).Other
Extract of registration in the commercial register of the Chamber of Commerce (not older than six months).Other
Statement from the Tax Authorities regarding the payment of social security contributions and taxes (not older than six months).Other
Insurance policy or certificate showing coverage and premium payment.Other
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
qualityweight n/a
Assessment based on the qualitative award sub-criteria.
priceweight n/a
Assessment based on the pricing sheet.
07Process & timeline
Dispatch of publication of the tender
29 mei 2026
Closing date for submitting questions (question round 1)
22 juni 2026 14:00
Target date for availability of memorandum of clarification no. 1
2 juli 2026
Closing date for submitting questions following memorandum of clarification 1 (question round 2)
17 juli 2026 14:00
Target date for availability of memorandum of clarification no. 2
31 juli 2026
Closing date for submission of bids
7 september 2026 14:00
Assessment of bids
8 september t/m 23 september 2026
Sending invitation for demonstrations
24 september 2026
Demonstration by bidders
5 en 6 oktober 2026
Notification of intended award decision
19 oktober 2026
Proof of Concept
12 november t/m 18 december 2026
End of execution Quickscan IB
4 januari 2027
Definitieve gunning en start opmaken definitief implementatieplan
5 januari 2027
Beoogde ingangsdatum overeenkomst
5 oktober 2026
Zaaksysteem live
1 oktober 2027
08Value in context
€4,950,000
09Likely competitors
#Likely bidderFitWins
1Afas Software B.V.SME10084×
2Centric Netherlands B.V.SME10072×
3PinkRoccade Local Government B.V.SME10066×
4COMPAREX Nederland B.V.SME10064×
5Visma Circle B.V.SME10035×
6Visma Roxit B.V.SME10029×
10Tender documents
Bijlage 10 Format voor het stellen van vragendocxMay 31, 2026 · 191 KB
Bijlage 1 Aanbestedingsvoorwaarden EPSApdfMay 31, 2026 · 398 KB
Bijlage 6.A Programma van Eisen en WensenxlsxMay 31, 2026 · 41 KB
Bijlage 6.B BIO 2 versie 1.3pdfMay 31, 2026 · 1231 KB
Bijlage 2 Uniform Europees AanbestedingsdocumentpdfMay 31, 2026 · 555 KB
Bijlage 6.D Quickscan Informatiebeveiliging JenV v3.0pdfMay 31, 2026 · 611 KB
Bijlage 7.C ARBIT voorwaarden 2022pdfMay 31, 2026 · 455 KB
Bijlage 5 PrijzenbladxlsxMay 31, 2026 · 23 KB
Bijlage 7.B Concept verwerkersovereenkomstpdfMay 31, 2026 · 194 KB
Bijlage 9 DemocasusdocxMay 31, 2026 · 205 KB
Beschrijvend document Zaaksysteem LBIOpdfMay 31, 2026 · 597 KB
Bijlage 8.A Processchema's LBIO 2026zipMay 31, 2026 · 252 KB
11Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 462> Europese openbare procedure voor een overheidsopdracht voor diensten voor aanschaf, implementatie en het onderhoud van een E-HRMComplaint dismissedAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedin
12Frequently asked questions
What is the scope of the one-time costs for delivery and implementation?
The one-time costs for delivery and implementation are estimated at <strong class='highlight'>€ 450,000.00 excluding VAT.
Which legal conditions apply to this IT agreement?
The agreement is executed under the <strong class='highlight'>ARBIT-2022 (General Government Conditions for IT Agreements 2022).
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 5,0 mln
Gegunde waarden in CPV 72 · diensten n=1436