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CancelledServicesEuropeanOpen

Customer satisfaction survey tool

Gemeente Den Haag · Open · 1 lots · 367713
Type
Services
79342310
Estimated value
€ 1,20M
estimated
To deadline
-434d
Apr 8, 2025 · 10:00
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Customer satisfaction survey tool from Municipality of Den Haag, open procedure, status 'cancelled'. Research focused on continuous monitoring of service delivery and initiating improvement processes. Below are the core data, given dates, and empty fields for missing information.

Services · Open · European procedure

European
Contracting authority
Gemeente Den Haag
Contract type
Services
Open
Estimated value
€1,200,000
estimated value
Submission deadline
April 8, 2025
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79342310
Location
Netherlands
CharacteristicsCPV 79ServicesEU tender

01What is being requested

Customer satisfaction survey tool from Municipality of Den Haag, open procedure, status 'cancelled'. Research focused on continuous monitoring of service delivery and initiating improvement processes. Below are the core data, given dates, and empty fields for missing information.

The Contract comprises the procurement of a tool with which all customer satisfaction surveys within the Municipality of Den Haag can be sent throughout the year and the results can be displayed clearly, for example in a dashboard. For continuous monitoring of the municipality's performance regarding service delivery. The goal is to be able to initiate improvement processes to optimize the service delivery to the customers of the Municipality of Den Haag.

79342310€ 1,20MServices
1Customer satisfaction survey tool€1,200,000

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

€1,200,000

04Likely competitors

#Likely bidderFitWins
1Maandag Interim Professionals B.V.SME94387×
2BMC Implementatie MarktplaatsenUnknown9361×
3Yacht B.V.SME9256×
4Eiffel B.V.SME9253×
5Deloitte Accountants B.V.SME9044×
6I&O Research B.V.SME9027×

05Legal themes that may be relevant here

06Frequently asked questions

What is the purpose of procuring the customer satisfaction survey tool?
The tool must make it possible to send customer satisfaction surveys throughout the year and to display the results clearly, for example in a dashboard. This serves the continuous monitoring of the municipality's performance regarding service delivery and the initiation of improvement processes.
What are the main functionalities of the requested tool?
The tool must be used for sending customer satisfaction surveys throughout the entire year and providing a clear overview of the results via a dashboard for continuous monitoring of service delivery.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 1,2 mln

Gegunde waarden in CPV 79 · diensten n=4949