ClosedServicesEuropeanOpen

Customer satisfaction survey tool

Name: Customer satisfaction survey tool
Creator: Gemeente Den Haag
Published: 2025-07-23
License: https://creativecommons.org/publicdomain/zero/1.0/

Gemeente Den Haag · Open · 1 lots · 387265

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

79342310

Estimated value

€ 1,20M

estimated

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

The Municipality of Den Haag is looking for a tool for sending customer satisfaction surveys and visualizing the results in a dashboard. The objective is continuous monitoring of service delivery, so that improvement processes can be initiated. The procurement is open, public, and digital, but no deadline or value has been specified.

Services · Open · European procedure

European

Contracting authority

Gemeente Den Haag

Contract type

Services

Open

Estimated value

€1,200,000

estimated value

Submission deadline

Ongoing

Scope

European

European procedure

Lots

1 lots

Main CPV code

79342310

Location

Netherlands

CharacteristicsCPV 79ServicesEU tender

01What is being requested

The Municipality of Den Haag is looking for a tool for sending customer satisfaction surveys and visualizing the results in a dashboard. The objective is continuous monitoring of service delivery, so that improvement processes can be initiated. The procurement is open, public, and digital, but no deadline or value has been specified.

The assignment comprises the procurement of a tool with which all customer satisfaction surveys within the Municipality of Den Haag can be sent throughout the year and the results can be displayed clearly, for example in a dashboard. For continuous monitoring of the municipality's performance regarding service delivery. The goal is to be able to initiate improvement processes through which the service delivery to the customers of the Municipality of Den Haag can be optimized.

79342310€ 1,20MServices

1Customer satisfaction survey tool€1,200,000

02Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

€1,200,000

04Likely competitors

#Likely bidderFitWins

1Maandag Interim Professionals B.V.SME93387×

2BMC Implementatie MarktplaatsenUnknown9261×

3Yacht B.V.SME9156×

4Eiffel B.V.SME9153×

5Deloitte Accountants B.V.SME8944×

6I&O Research B.V.SME8927×

05Legal themes that may be relevant here

Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. In Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) sc Advies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieni Advies 174> Concurrentiegerichte dialoog ten behoeve van het afsluiten van een raamovereenkomst met één ondernemer. Is er sprake van het sam

06Frequently asked questions

What is the objective of the assignment for the customer satisfaction survey tool?

The assignment involves the procurement of a tool with which customer satisfaction surveys can be sent throughout the year. The results must be displayed clearly, for example in a dashboard, for the continuous monitoring of performance regarding service delivery.

How will the tool be used to improve service delivery?

The tool will be used for continuous monitoring of the municipality's performance regarding service delivery, with the aim of initiating improvement processes through which the service delivery to the customers of the Municipality of Den Haag can be optimized.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K

median
€ 640K

p75
€ 3,0 mln

€ 1,2 mln

Gegunde waarden in CPV 79 · diensten n=4949