Customer research component (online) questionnaire 2024-2027
The Dienstencentrum voor de Rechtspraak (DCR) wishes to engage a service provider to conduct an online customer research (customer research component) for the period 2024-2027. The research focuses on justice seekers (citizens involved in judicial proceedings) and professional parties (lawyers, civil-law notaries, etc.). The tender requires the design, implementation, management, and analysis of a digital questionnaire, including the preparation of reports and recommendations for process improvement. Key aspects include compliance with GDPR and other privacy regulations, accessibility (WCAG), data security, and a methodologically robust approach with representative samples. The service provider must have experience in the legal sector, knowledge of customer satisfaction measurements, and the ability to translate data into concrete improvement actions. The procedure is public and the CPV code is not specified.
Services · Open · European procedure
01What is being requested
The Dienstencentrum voor de Rechtspraak (DCR) wishes to engage a service provider to conduct an online customer research (customer research component) for the period 2024-2027. The research focuses on justice seekers (citizens involved in judicial proceedings) and professional parties (lawyers, civil-law notaries, etc.). The tender requires the design, implementation, management, and analysis of a digital questionnaire, including the preparation of reports and recommendations for process improvement. Key aspects include compliance with GDPR and other privacy regulations, accessibility (WCAG), data security, and a methodologically robust approach with representative samples. The service provider must have experience in the legal sector, knowledge of customer satisfaction measurements, and the ability to translate data into concrete improvement actions. The procedure is public and the CPV code is not specified.
conducting frequent customer research. Under our customers, we understand: the justice seekers and the professional parties. Justice seekers are citizens involved in a judicial proceeding
02Outcome
EXPOINTS B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
05Bidders in this segment
06Tender documents
07Legal themes that may be relevant here
08Frequently asked questions
What is the objective of the assignment?
Who falls under the target group of the customer research?
What is the duration of the assignment?
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949