3
3 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Supplies
48000000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
This concerns the delivery and implementation of a customer guidance system under the GIBIT 2023 procurement terms and conditions.
Supplies · Open · European procedure
European
CharacteristicsCPV 48SuppliesEU tender
01What is being requested
Delivery of a customer guidance system and associated ICT Performance, including implementation, maintenance, and support in accordance with the GIBIT 2023 terms and conditions.
The Assignment comprises: [newline] [newline] • Delivery of a new customer guidance system that meets the ambition level of the Municipality of Tilburg regarding Customer-driven Service Delivery and Omnichannel Service Delivery. The system also includes the interfaces with other systems. [newline] • Services related to the implementation of the new system: configuration of the system. Testing and implementation activities, education and training of users, data migration. [newline] • Services related to the system during the management and use of the system.
1Customer guidance system—
02Strategic insight
Strategic insight · AI analysis
Ensure that the risk analysis in the bid explicitly addresses the risks and required control measures. Take into account the deadlines deemed fatal for the implementation. Provide a detailed Implementation Plan that also includes the conversion and interfaces.
03Points of attention
Important · 6
The supplier is the lead party for the Implementation Plan.Important
Specific end dates for the implementation are fatal in the agreement.Important
The supplier must address the risk analysis in the bid.Important
In case of dependency on third parties, timely cooperation must be reported.Important
The ICT Performance must comply with the Municipal ICT quality standards.Important
In the event of a second rejection during the Acceptance Procedure, the contract may be dissolved.Important
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
06Bidders in this segment
#Likely bidderFitWins
1PinkRoccade Local Government B.V.SME10038×
2Visma Circle B.V.SME10023×
3Visma Roxit B.V.SME10016×
4Unit4 Business Software Netherlands B.V.SME10020×
5Afas Software B.V.SME9881×
6Visma Raet B.V.SME9822×
07Tender documents
TN515759 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20250820171925pdfAug 22, 2025 · 13 KB
Nota van inlichtingen 2025-05-01-1pdfMay 1, 2025 · 2 KB
TN515759 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250410164723pdfApr 10, 2025 · 12 KB
Herziene planning aanbesteding KlantgeleidingssysteemdocxApr 10, 2025 · 17 KB
Nota van inlichtingen 2025-04-10-1pdfApr 10, 2025 · 16 KB
Bijlage 3- Conceptovereenkomst- Herziene versiepdfApr 10, 2025 · 432 KB
Bijlage 14- Milieu- en nul emissiezonepdfMar 14, 2025 · 374 KB
Bijlage 10- Programma van Eisen (en Wensen) (PVE)xlsxMar 14, 2025 · 22 KB
Aanbestedingsdocument KlantgeleidingssysteempdfMar 14, 2025 · 708 KB
Bijlage 5- PrijzenbladxlsxMar 14, 2025 · 17 KB
Bijlage 4- GIBIT 2023pdfMar 14, 2025 · 1183 KB
Bijlage 15- Huisregels leveranciers stadskantoren TilburgpdfMar 14, 2025 · 185 KB
08Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 514> De klacht ziet op een Europese openbare aanbesteding van een overheidsopdracht voor diensten voor de terbeschikkingstelling van Advies 476> Beklaagde, een gemeente in oprichting waarin twee gemeenten, [A] en [B], fuseren, heeft op 2 mei 2018 een Europese openbare aanbAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedin
09Frequently asked questions
What exactly does the assignment for the customer guidance system entail?
The assignment includes the delivery of a new customer guidance system that meets the ambitions of the Municipality of Tilburg in the field of customer-driven and omnichannel service delivery, including the necessary interfaces with other systems.
Which additional services are included in the delivery of the system?
In addition to the delivery of the system, the assignment includes services for configuration, testing and implementation activities, data migration, education and training of users, as well as management and support during the use of the system.
Which procurement terms and conditions apply to this assignment?
The GIBIT 2023 procurement terms and conditions apply to this assignment. These terms include, among other things, provisions regarding acceptance procedures, implementation of ICT performance, maintenance, support, and information security.
What rules apply to the processing relationship and privacy?
The assignment is subject to the Standard Data Processing Agreement for municipalities (version 2.5 of 15-02-2024), managed by the Information Security Service for municipalities (IBD).
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
p25
€ 350K
€ 350K
median
€ 737K
€ 737K
p75
€ 1,9 mln
€ 1,9 mln
deze opdracht
Gegunde waarden in CPV 48 · leveringen n=653