enderView.ai
Sign InStart free
OpenServicesEuropeanRestricted

KlantContactSysteem

R.E.T. N.V. · Restricted · 1 lots · 422214
Type
Services
72263000 · Software implementatio
Estimated value
€ 1,50M
estimated
To deadline
22d
Jul 8, 2026 · 10:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence high

RET N.V. is looking for a party for the delivery and operation of an integrated Customer Contact System via a negotiated procedure. The assignment has a maximum duration of ten years.

Services · Restricted · European procedure

EuropeanComplete timeline
Contracting authority
R.E.T. N.V.
Contract type
Services
Restricted
Estimated value
€1,500,000
estimated value
Submission deadline
July 8, 2026
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72263000
Software implementation services
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

Delivery, implementation, further development, and maintenance of a 360-degree SaaS customer contact system for an initial term of five years.

See procurement guidelines

72263000€ 1,50MServices
1KlantContactSysteem€1,500,000

02Strategic insight

“
Strategic insight · AI analysis
Ensure timely application for the Gedragsverklaring Aanbesteden to meet the burden of proof. Note the fatal deadlines mentioned in the schedule. Check whether the insurance policy meets the specified minimum coverage.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 4
The procurement is not divided into lots.Important
Variants in bids are not permitted.Important
The final deadlines for questions and submission are fatal deadlines.Important
Bidders must include a fully completed and signed UEA.Important

04Can I take part?

Financial — Professional and business liability insurance with a minimum coverage of € 1,000,000 per event and € 2,500,000 per insurance year.

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Process & timeline

Selection phase
21 april 2026
Selection phase
6 mei 2026
Selection phase
20 mei 2026
Selection phase
27 mei 2026
Selection phase
10 juni 2026
Selection phase
8 juli 2026
Selection phase
22 juli 2026
Selection phase
29 juli 2026
Selection phase
30 juli 2026
Award phase
2 september 2026
Award phase
16 september 2026
Award phase
30 september 2026
Gunningsfase
4 november 2026
Gunningsfase
11 november 2026
Gunningsfase
25 november 2026
Gunningsfase
7 t/m 10 december 2026
Gunningsfase
januari 2027

07Value in context

€1,500,000

08Likely competitors

#Likely bidderFitWins
1Afas Software B.V.SME9849×
2COMPAREX Nederland B.V.SME9630×
3Centric Netherlands B.V.SME9558×
4Protinus IT B.V.SME9432×
5PinkRoccade Local Government B.V.SME9337×
6Bechtle direct B.V.SME9226×

09Tender documents

Beschrijving.pdfpdfApr 23, 2026 · 37 KB
Bijlage 3_Marktverkenning.pdfpdfApr 23, 2026 · 310 KB
UEA R.E.T. N.V..pdfpdfApr 23, 2026 · 95 KB
Selectieleidraad en bijbehorende bijlagen.pdfpdfApr 23, 2026 · 32 KB
Bijlage 7_Applicatielandschap.pdfpdfApr 23, 2026 · 113 KB
Bijlage 5 Sjabloon Referenties (3).docxdocxApr 23, 2026 · 31 KB
Uitsluitingsgronden.pdfpdfApr 23, 2026 · 33 KB
Selectiecriteria.pdfpdfApr 23, 2026 · 31 KB
Gegevens inschrijver .pdfpdfApr 23, 2026 · 32 KB
Bijlage 6 Verklaring Sanctiepakket Russische Federatie.docxdocxApr 23, 2026 · 27 KB
Geschiktheidseisen.pdfpdfApr 23, 2026 · 31 KB
20260421 Selectieleidraad KCS v 1 0 def.pdfpdfApr 23, 2026 · 648 KB

10Legal themes that may be relevant here

11Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 1,5 mln

Gegunde waarden in CPV 72 · diensten n=1436