The Municipality of Waalwijk intends to enter into a single agreement for CCC services (Knowledge & Customer Care) for a basic period of four years, starting on 1 June 2025. The agreement includes a unilateral option to extend for a maximum of four years, each for a duration of one year. The contracting authority must decide on any potential extension no later than January of the year in which the agreement expires. The procedure is public, allowing all interested parties to participate freely. The tender focuses on reliable, scalable services that meet the municipality's requirements regarding customer contact, knowledge management, and digital support. The contracting authority expects a clear price structure, service level agreements, and a plan for continuous improvement and innovation.
Services · Open · European procedure
01What is being requested
The Municipality of Waalwijk intends to enter into a single agreement for CCC services (Knowledge & Customer Care) for a basic period of four years, starting on 1 June 2025. The agreement includes a unilateral option to extend for a maximum of four years, each for a duration of one year. The contracting authority must decide on any potential extension no later than January of the year in which the agreement expires. The procedure is public, allowing all interested parties to participate freely. The tender focuses on reliable, scalable services that meet the municipality's requirements regarding customer contact, knowledge management, and digital support. The contracting authority expects a clear price structure, service level agreements, and a plan for continuous improvement and innovation.
The Municipality of Waalwijk intends to enter into a single agreement for CCC services for a period of 4 years starting on 1 June 2025. This is exclusive of a unilateral option to extend for 4 x 1 year. The contracting authority will make the decision regarding extension no later than January of the year in which the agreement expires.
02Outcome
SociaalPlus B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the duration of the agreement for CCC services?
When will the decision regarding the extension of the agreement be made?
What is included within the scope of the CCC services?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949