6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: advisory,
Estimated value
Not published
To deadline
-1d
Jun 15, 2026 · 09:00
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
Municipality of Noordwijk is looking for a SaaS supplier for an integrated ITSM system for IT and facility processes. The award will take place based on quality and price.
Services · Open · European procedure
European1 exclusion groundsComplete timeline
CharacteristicsCPV 72ServicesEU tenderITSMService Management System
01What is being requested
The assignment concerns the setup, implementation, migration, technical management, and hosting of an ITSM system as a SaaS service. This system supports IT and facility processes for the Municipality of Noordwijk for a duration until 30 April 2030.
The main outlines of the assignment concern: - the setup and implementation of the ITSM system; - the migration and conversion of existing data; - having the ITSM system available (as SaaS); - technical management and maintenance of the ITSM system.
1ITSM system—
02Strategic insight
Strategic insight · AI analysis
Ensure a full substantiation of the quality sub-criteria such as future-proofing and end-user experience. Check whether the ISO 27001 certificate is valid and relevant for the execution. Pay close attention to the standstill period to prevent exclusion.
03Points of attention
Important · 4
The bidder must maintain the bid for at least 4 months.Important
Submitting own general terms and conditions renders the bid invalid.Important
No variants are permitted in the bid.Important
Direct contact with municipal employees involved in the procurement is not permitted.Important
04Can I take part?
Exclusion ground · 1
No application of the Russia sanction package (e.g., Russian nationality, establishment in Russia, or more than 50% ownership by a Russian party).Exclusion ground
Technical · 1
Possession of a valid ISO 27001 certificate.Technical
Other · 1
Registered in the commercial register of the country of establishment.Other
05Exclusion grounds
Exclusion grounds (1)
- No application of the Russia sanction package (e.g., Russian nationality, establishment in Russia, or more than 50% ownership by a Russian party).
06Award criteria
Qualityweight n/a
Assessment based on the sub-award criteria K-1 Future-proofing, K-2 Functional management and K-3 End-user.
Priceweight n/a
Assessment of the price in accordance with the completed price sheet.
07Process & timeline
Date of publication of contract notice
16 april 2026
Deadline for submitting 1st round of questions
8 mei 2026 om 09:00 uur
First Note of Clarifications
20 mei 2026
Opportunity to ask 2nd round of questions
27 mei 2026 om 09:00 uur
Deadline for sending second and final Note of Clarifications
3 juni 2026
Closing date and time for submitting bids
15 juni 2026 om 09:00 uur
Invitation for verification
19 juni 2026
Verification
30 juni 2026 en 1 juli 2026
Award decision and requesting evidence
Omstreeks 20 augustus 2026
Notice of end of standstill period and start of concretization phase
Omstreeks 10 september 2026
Effective date of agreement
Omstreeks medio oktober 2026
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME10056×
2Afas Software B.V.SME10032×
3PQR B.V.SME10025×
4Visma Roxit B.V.SME10016×
5PinkRoccade Local Government B.V.SME9934×
6Protinus IT B.V.SME9932×
10Tender documents
TN582085 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260414153457pdfApr 16, 2026 · 204 KB
Bijlage A Algemene VerklaringdocxApr 16, 2026 · 28 KB
Aanbestedingsdocument ITSM NWpdfApr 16, 2026 · 489 KB
Bijlage 7 GIBIT 2025 toelichting per artikelpdfApr 16, 2026 · 588 KB
Bijlage B Referentieopdracht verklaringdocxApr 16, 2026 · 30 KB
Bijlage D2 Invulformulier Duurzame ElektriciteitdocxApr 16, 2026 · 22 KB
Bijlage F Eigen verklaring Sanctiepakket RuslanddocxApr 16, 2026 · 33 KB
Bijlage D1 Invulformulier EnergieverbruikdocxApr 16, 2026 · 24 KB
Bijlage 1 Programma van Eisen ITSM NWpdfApr 16, 2026 · 293 KB
Bijlage E Conceptovereenkomst ITSM NWpdfApr 16, 2026 · 144 KB
uea_582085_20260410105846pdfApr 16, 2026 · 529 KB
Bijlage C PrijzenbladxlsxApr 16, 2026 · 21 KB
11Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedinAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 462> Europese openbare procedure voor een overheidsopdracht voor diensten voor aanschaf, implementatie en het onderhoud van een E-HRMComplaint dismissed
12Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436