IT Service Desk
The Tweede Kamer der Staten-Generaal intends to prepare a new IT Service Desk procurement before the end of the current agreement (Jan. 2025). The procedure is a market consultation, allowing interested parties to make contact in advance. The service must provide a complete service desk solution, including incident, problem, and change management, knowledge management, self-service portals, and 24/7 support. The supplier is expected to meet strict SLA requirements, possess a robust IT infrastructure, and have experience serving public organisations. The procurement focuses on a sustainable, scalable solution that integrates seamlessly with the existing systems of the Kamer. The organisation emphasises transparency, security, and compliance with national laws and regulations.
Services · Marktconsultatie · National procedure
01What is being requested
The Tweede Kamer der Staten-Generaal intends to prepare a new IT Service Desk procurement before the end of the current agreement (Jan. 2025). The procedure is a market consultation, allowing interested parties to make contact in advance. The service must provide a complete service desk solution, including incident, problem, and change management, knowledge management, self-service portals, and 24/7 support. The supplier is expected to meet strict SLA requirements, possess a robust IT infrastructure, and have experience serving public organisations. The procurement focuses on a sustainable, scalable solution that integrates seamlessly with the existing systems of the Kamer. The organisation emphasises transparency, security, and compliance with national laws and regulations.
The current agreement for the IT Service Desk expires at the end of January 2025. Prior to a new procurement, the Tweede Kamer would like to establish contact with interested parties. More information can be found in the attached appendix.
02Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
03Likely competitors
04Tender documents
05Legal themes that may be relevant here
06Frequently asked questions
What is the purpose of the current market consultation?
When does the current agreement for the IT Service Desk expire?
What kind of services are expected for the IT Service Desk?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436