The Municipality of Hengelo intends to purchase and implement an IT Service Management (ITSM) tool to streamline IT processes and improve proactive service delivery. The tender includes the delivery of the software, full implementation including configuration and integration with existing systems, and professional support in setting up operational IT processes. Additionally, a service and maintenance contract is requested to ensure the continuity and quality of the services. The municipality expects the chosen supplier to have a proven track record in the public sector, experience with similar projects, and the ability to provide customized solutions that meet requirements for security, scalability, and user-friendliness.
Supplies · Open · European procedure
01What is being requested
The Municipality of Hengelo intends to purchase and implement an IT Service Management (ITSM) tool to streamline IT processes and improve proactive service delivery. The tender includes the delivery of the software, full implementation including configuration and integration with existing systems, and professional support in setting up operational IT processes. Additionally, a service and maintenance contract is requested to ensure the continuity and quality of the services. The municipality expects the chosen supplier to have a proven track record in the public sector, experience with similar projects, and the ability to provide customized solutions that meet requirements for security, scalability, and user-friendliness.
Through this tender, the Municipality of Hengelo aims to achieve the following results:n- The delivery of the ITSM softwaren- The implementation of the ITSM softwaren- Professional support in the setup of operational IT processes and proactive service deliveryn- Service and maintenance for the offered services
02Outcome
TOPdesk Nederland B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the scope of the assignment for the IT Service Management Tool?
What results does the municipality aim to achieve with this tender?
What exactly is being delivered regarding the ITSM software?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 350K
€ 737K
€ 1,9 mln
Gegunde waarden in CPV 48 · leveringen n=653