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Insights into Telephony
Gemeenschappelijke Regeling Samenwerkingsverband Noord-Nederland · Open · 1 lots · 418236
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Supplies
48000000 · Software and informati
Estimated value
Not published
To deadline
-25d
May 22, 2026 · 10:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
3 criteria
Assess manuallyconfidence high
SNN is looking for a supplier for a standard application that provides real-time and historical insights into telephony via Microsoft Teams. The assignment includes implementation, training, and management for a period of at least 2 years.
Supplies · Open · National procedure
Complete timeline
CharacteristicsCPV 48SuppliesTelephonyReal-time insightTrend analyses
01What is being requested
The delivery and implementation of a standard application for insights into telephony (real-time and historical) that can be linked to Microsoft Teams. The assignment includes implementation, training of users and administrators, and a management period of 2 years with an option for two extensions of one year (maximum 4 years).
SNN is looking for a solution for insights into telephony, both in real-time and for insights into daily management as well as historical data to enable trend analyses. For this purpose, SNN is seeking a supplier that offers the desired solution, manages the implementation, and takes over the management of the solution for 2 years, with an option for two extensions of one year each.
1Insights into Telephony—
02Strategic insight
Strategic insight · AI analysis
Focus on providing a standard solution that integrates seamlessly with Microsoft Teams without promising custom development. Develop a strong proposal for the Samenwerking Op Maat (Tailored Collaboration), where you take the lead in execution and demonstrate proactive risk management. Ensure that the 'Nice to haves' from the PvE are clearly integrated to score extra points on quality.
03Points of attention
Important · 6
The application must be a standard application based on Best Practices; no custom development is the starting point.Important
Bidders must submit a proposal for the collaboration (Samenwerking Op Maat) including tasks and responsibilities.Important
The informative documents may contain contradictions and do not confer any rights.Important
All amounts must be offered in Euro excluding VAT.Important
The tender period must be irrevocable at least 120 days after closing.Important
To be completed model forms may not be supplemented or modified under penalty of invalidity.Important
04Can I take part?
Technical · 1
Comply with the 'Must haves' (knock-out criteria) included in the Program of Requirements (Annex I – Document 1 – Requirements).Technical
Financial · 1
In the verification phase, the bidder must demonstrate that the applied amounts and assumptions are market-conform and realistic.Financial
Other · 1
Legally valid signing of the UEA; authority must be demonstrable based on an extract from the professional or commercial register.Other
05Award criteria
Award criterion 2weight n/a
Assessment of the 'Nice to haves' from the Program of Requirements; bidders who include these in their solution can score extra.
Quantitative aspect (price)weight n/a
Assessment of the price.
Award criterion 1weight n/a
Proposal for collaborating during the execution of the Assignment (including tasks and responsibilities) based on own knowledge and experience with implementing and maintaining the application.
06Process & timeline
Market information meeting (digital via MS Teams)
9 april 2026, 13.30 uur
Deadline for submitting questions for Nota van Inlichtingen 1
13 april 2026, 12.00 uur
Sending Nota van Inlichtingen 1
21 april 2026
Deadline for submitting questions for Nota van Inlichtingen 2
1 mei 2026, 12.00 uur
Sending Nota van Inlichtingen 2
8 mei 2026
Deadline for submission of tender
22 mei 2026, 10.00 uur
Plenary assessment 1
2 juni 2026
Inviting Bidders for demonstration via TenderNed
2 juni 2026
Demonstrations day 1
4 juni 2026
Demonstrations day 2
8 juni 2026
Plenary assessment of demonstrations
9 juni 2026
Verification interview with winning Bidder
15 juni 2026
Bekendmaking beoogd Opdrachtnemer en afwijzing overige inschrijvers
24 juni 2026
Eerste bezwaartermijn
25 juni 2026 – 9 juli 2026
Start Concretiseringsfase
20 augustus 2026
Einde Concretiseringsfase (naar verwachting uiterlijk)
18 september 2026
Mededeling gunningsbeslissing
21 september 2026
Tweede bezwaartermijn
22 september 2026 – 8 oktober 2026
Definitieve gunning
9 oktober 2026
Start contract
9 oktober 2026
07Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
08Likely competitors
#Likely bidderFitWins
1Bechtle direct B.V.SME9842×
2Centric Netherlands B.V.SME9831×
3Visma Circle B.V.SME9730×
4Visma Roxit B.V.SME9721×
5COMPAREX Nederland B.V.SME9663×
6Protinus IT B.V.SME9536×
09Tender documents
TN579735 - EFE3 Vrijwillige aankondiging van een opdracht 20260331190333pdfMar 31, 2026 · 203 KB
Bijlage IV - B1 - Verklaring Geen Russische BetrokkenheidpdfMar 31, 2026 · 42 KB
Bijlage I - Document 3 - GIBIT_2023_toelichtingpdfMar 31, 2026 · 460 KB
Formats in WORDdocxMar 31, 2026 · 68 KB
Bijlage I - Document 3 - GIBIT_2023_artikelenpdfMar 31, 2026 · 1110 KB
Bijlage I - document 4 - DemoscriptspdfMar 31, 2026 · 90 KB
uea_579735_20260329130645pdfMar 31, 2026 · 491 KB
Beschrijvend document V1.0 - Inzicht in TelefoniepdfMar 31, 2026 · 749 KB
Bijlage IV - D - Invulformulier Nice to havesxlsxMar 31, 2026 · 20 KB
Bijlage I - Document 1 - RequirementsxlsxMar 31, 2026 · 32 KB
Bijlage IV-E - PrijsformulierxlsxMar 31, 2026 · 27 KB
Bijlage II - Document 2 - Verwerkersovereenkomst SNN (template)pdfMar 31, 2026 · 429 KB
10Legal themes that may be relevant here
Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 689> Aanbesteder heeft vrijwillig bekendgemaakt dat hij een opdracht heeft gegund voor de inkoop van een softwareplatform voor gemeenComplaint upheldAdvies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 86> Europese openbare aanbesteding voor levering en onderhoud. Voldoet de motivering van de gunningsbeslissing aan het vereiste dat Advies 449> Europese openbare aanbestedingsprocedure voor een overheidsopdracht voor diensten voor het tot stand brengen van netwerkverbindi
11Frequently asked questions
What is the scope of the assignment for insights into telephony?
The assignment includes the delivery of a software solution for insights into telephony (real-time, daily management, and historical trend analyses), full implementation and integration into existing systems, and the management of the solution.
What is the contract duration and which extension options are available?
The assignment has a term of 24 months, with the possibility of two extensions of 12 months each.
Which suitability requirements must bidders meet?
Bidders must have at least 3 years of experience with telecom information systems and be able to provide references from similar government projects.
On which criteria will the tender be assessed?
The assessment of the tenders takes place based on both quantitative aspects (price) and qualitative aspects (quality).
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 350K
€ 350K
median
€ 737K
€ 737K
p75
€ 1,9 mln
€ 1,9 mln
deze opdracht
Gegunde waarden in CPV 48 · leveringen n=653