Implementation and adoption of a Microsoft Phone System and selection of Customer Contact Center solution
The ICT department of the WBW has launched an open tender for the implementation and adoption of a Microsoft Phone System and the selection of a customer contact center solution. The objective is to realize an integrated, cloud-based telephony system that connects seamlessly to the existing Microsoft 365 environment, including Teams, and to select a modern contact center solution that meets the requirements for scalability, security, and user-friendliness. The tender focuses on full service delivery: analysis of the current situation, design, implementation, migration, training, adoption support, and aftercare. Key points of attention include integration with existing systems, ensuring data privacy (GDPR), providing a user-friendly interface for employees and customers, and realizing a cost-efficient solution within the specified timeframe. The contracting authority expects a supplier with proven experience in Microsoft solutions, a solid list of references, and a clear roadmap for adoption and support.
Services · Open · European procedure
01What is being requested
The ICT department of the WBW has launched an open tender for the implementation and adoption of a Microsoft Phone System and the selection of a customer contact center solution. The objective is to realize an integrated, cloud-based telephony system that connects seamlessly to the existing Microsoft 365 environment, including Teams, and to select a modern contact center solution that meets the requirements for scalability, security, and user-friendliness. The tender focuses on full service delivery: analysis of the current situation, design, implementation, migration, training, adoption support, and aftercare. Key points of attention include integration with existing systems, ensuring data privacy (GDPR), providing a user-friendly interface for employees and customers, and realizing a cost-efficient solution within the specified timeframe. The contracting authority expects a supplier with proven experience in Microsoft solutions, a solid list of references, and a clear roadmap for adoption and support.
Implementation and adoption of a Microsoft Phone System and selection of Customer Contact Center solution
02Outcome
Zetacom B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What was the deadline for submitting bids?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436