Implementation and adoption of a Microsoft Phone System and selection of Customer Contact Center solution
ICT WBW, a government organization, intends to implement a Microsoft Phone System and select a customer contact center solution. The procurement concerns an open procedure for services encompassing full implementation, integration with Microsoft Teams, configuration of VoIP, call routing, reporting, and security. Additionally, a suitable contact center solution must be chosen that is scalable, complies with privacy and security standards, and integrates seamlessly with existing systems. The contractor shall also provide training, support, and maintenance. The focus lies on smooth adoption, minimizing disruptions, and a clear transfer of knowledge to internal ICT staff. The tender is aimed at organizations with experience in Microsoft ecosystems, telecommunications, and customer contact solutions.
Services · Open · European procedure
01What is being requested
ICT WBW, a government organization, intends to implement a Microsoft Phone System and select a customer contact center solution. The procurement concerns an open procedure for services encompassing full implementation, integration with Microsoft Teams, configuration of VoIP, call routing, reporting, and security. Additionally, a suitable contact center solution must be chosen that is scalable, complies with privacy and security standards, and integrates seamlessly with existing systems. The contractor shall also provide training, support, and maintenance. The focus lies on smooth adoption, minimizing disruptions, and a clear transfer of knowledge to internal ICT staff. The tender is aimed at organizations with experience in Microsoft ecosystems, telecommunications, and customer contact solutions.
Implementation and adoption of a Microsoft Phone System and selection of Customer Contact Center solution
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the core of the assignment for the implementation of the Microsoft Phone System?
Which aspects are covered in the selection of the customer contact center solution?
What support is expected from the contractor after implementation?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436