5
5 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000
Estimated value
€ 2,50M
estimated
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence high
The assignment concerns the provision of physical ICT first-line support on location for DCMR Milieudienst Rijnmond.
Services · Open · European procedure
Sustainability countsEuropean
CharacteristicsCPV 72ServicesEU tenderGreen / SPP
01What is being requested
The assignment concerns the physical execution of the ICT Service Desk activities on location at the contracting authority. It includes first-line support for software and hardware with a minimum staffing of 3 FTE.
-
1ICT€2,500,000
02Outcome
Awarded
igen Solutions B.V.
Award value
€400,000
vs. estimate
-84%
Bidders
11
03Strategic insight
Strategic insight · AI analysis
Ensure robust capacity planning to guarantee the flexible scaling of first-line support. Take into account the physical presence at the contracting authority's workplace. Ensure that knowledge management (Wiki/DAP) fully complies with the transfer requirements.
04Points of attention
Important · 6
The ICT Service Desk is physically active on location at the contracting authority.Important
Travel time is never part of the working time.Important
Liability is limited to € 1,000,000 per event and € 2,500,000 per calendar year.Important
A fine of € 5,000 per event applies in case of violation of the confidentiality obligation.Important
The contractor has no right to suspend the activities in the event of payment arrears.Important
Replacement of personnel is only permitted after written approval.Important
05Can I take part?
Technical · 5
Provide a minimum of 3 FTE first-line support.Technical
Employees possess at least a completed MBO level 4 education in the field of ICT or an equivalent level.Technical
Employees have at least 3 years of experience in first-line IT support.Technical
Employees hold at least the ITIL Foundation certificate and have experience with relevant processes.Technical
Employees master the Dutch language at a minimum of B2 level.Technical
06Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
07Value in context
€2,500,000
08Bidders in this segment
#Likely bidderFitWins
1De Staffing Groep Nederland B.V.SME9839×
2Star Apple Interim B.V.SME9834×
3Sogeti Nederland B.V. SME9836×
4PinkRoccade Local Government B.V.SME9834×
5LINKIT B.V.SME9821×
6Unique Nederland B.V.SME97103×
09Tender documents
TN528227 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20251027131147pdfOct 28, 2025 · 10 KB
Berichtgeving 29 juli 2025pdfJul 29, 2025 · 35 KB
Herziene documentatie NvI 2 - Beschrijvend documentpdfJul 15, 2025 · 644 KB
Nota van inlichtingen 2025-07-15-1pdfJul 15, 2025 · 61 KB
Herziene documentatie NvI 2 - Bijlage 3 - ARVODI 2025pdfJul 15, 2025 · 207 KB
Herziene documentatie NvI 1 - Bijlage 1 - Programma van EisenpdfJun 25, 2025 · 255 KB
Nota van inlichtingen 2025-06-25-1pdfJun 25, 2025 · 112 KB
TN528227 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250625162826pdfJun 25, 2025 · 9 KB
Herziene documentatie NvI 1 - Bijlage 2 - Concept OvereenkomstpdfJun 25, 2025 · 527 KB
Extra documentatie NvI 1 - Servicerapportage DCMR (SLR)pdfJun 25, 2025 · 3840 KB
Standaardformulier B - Format kerncompetentiesdocxJun 6, 2025 · 25 KB
Bijlage 6 - WachtkamerovereenkomstpdfJun 6, 2025 · 113 KB
10Legal themes that may be relevant here
Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 451> Beklaagden hebben op 29 mei 2017 een Europese openbare aanbestedingsprocedure aangekondigd voor een raamovereenkomst per perceelAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieni
11Frequently asked questions
What is the term for the transfer of activities upon termination of the agreement?
Upon termination of the agreement due to an attributable failure, the term for a careful transfer of activities is set at 30 working days.
How are suspicions of incorrect wage payments handled?
In the event of signals or suspicions of incorrect wage payments, the contractor is usually contacted first for clarification. If necessary, the contracting authority may directly request access to the employment condition agreements, while complying with privacy legislation (AVG).
Who is responsible for the necessary equipment for the staff?
The contracting authority shall in all cases provide the necessary equipment, such as laptops and phones. Upon termination of the activities, this equipment must be returned within three working days.
What is the scope of the support that the ICT Service Desk must provide?
The contractor is responsible for the daily support of approximately 800 to 900 end users.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436