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CancelledServicesEuropeanOpen

Collection of rent payments

Gemeente Alkmaar · Open · 1 lots · 425480
Type
Services
66170000 · Financial consultancy,
Estimated value
Not published
To deadline
13d
Jun 29, 2026 · 10:00
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
3 criteria
Assess manuallyconfidence high

The Municipality of Alkmaar is seeking an external party for the administrative collection of rent payments and service charges for special target groups for a maximum period of 9 years. The award will take place on the basis of the Best Price Quality Ratio (BPKV).

Services · Open · European procedure

European1 exclusion groundsComplete timeline
Contracting authority
Gemeente Alkmaar
Noord-Holland
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
June 29, 2026
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
66170000
Financial consultancy, financial transactions and clearing services
Location
Alkmaar, Noord-Holland
CharacteristicsCPV 66ServicesEU tenderRent paymentcollectionrent

01What is being requested

Providing administrative actions regarding the collection of rent payments and charges to the Municipality of Alkmaar. The assignment includes invoicing, direct debit, administration, early detection of arrears, and annual settlements for a duration of maximum 9 years (2 years + 7x extension of 12 months).

The Municipality of Alkmaar provides temporary housing for approximately 150 tenants, consisting of status holders and emergency seekers. This target group uses municipal housing facilities and pays rent and service charges for this purpose. The Municipality currently lacks the capacity and systems to perform the rent administration and collection independently. This service is therefore outsourced. Following a pilot with Pinedo Makelaardij B.V., running until 1 September 2026, it has been decided to tender the assignment structurally. Given the contract value and the expected duration of the

66170000Services
1Collection of rent payments—

02Strategic insight

“
Strategic insight · AI analysis
Focus on human expertise in the qualitative plans, as the municipality recognizes technological support but expects the substantive core of human expertise. Ensure a highly detailed implementation plan that specifically addresses the transfer of ongoing files and communication with the target group (status holders and emergency seekers). Strictly observe the tight page limits of a maximum of 2 A4 pages per sub-award criterion to prevent parts from not being assessed.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 7
Page limits: For SGC1 and SGC2, a maximum of two (2) A4 pages applies per plan of approach.Important
Form requirements: Use of the font Arial with font size 10 for the quality plans.Important
Format: Communication from invoice to final reminder must be carried out according to the Municipality of Alkmaar format.Important
Language: All communication must be in Dutch.Important
Price quotation: The price quotation must be uploaded as both a PDF file and an Excel file; the PDF file is leading in case of differences.Important
SROI: Upon award, the bidder commits to spending 5% of the total contract value on SROI.Important
Inclusion: Offering the assignment subject to the application of own general terms and conditions or reservations will lead to exclusion.Important

04Can I take part?

Exclusion ground — Exclusion grounds in accordance with Article 4.1
Financial — Social Return on Investment (SROI): obligation to allocate 5% of the total contract value excl. VAT to SROI upon award.

05Exclusion grounds

Exclusion grounds (1)
  • Exclusion grounds in accordance with Article 4.1

06Award criteria

SGC1 Quality of the collection and administration process25 punten

Plan of Approach for the entire process of rent collection, service charges, and administration, including process design, error prevention, reporting, and GDPR assurance.

SGC2 Cooperation and communication regarding rent arrears25 punten

Plan of Approach regarding the signaling of rent arrears, correct file formation, and careful communication with the target group and chain partners.

SGC3 Price50 punten

Assessment based on the completed price sheet (Annex 7).

07Process & timeline

Publication of tender documents on TenderNed
18-05-2026
Deadline for submitting written questions
3-6-2026
Dispatch of Nota van Inlichtingen 1
10-6-2026
Final submission date for digital submission of the Bid
29-6-2026
Opening of the digital vault
29-6-2026
Sending provisional award decision and rejection (target date)
2-7-2026
Submission of supporting documents (provisional) winning Bidder
9-7-2026
End of objection period
22-07-2026
Verification interview
20-08-2026
Intended commencement date of the Agreement
01-09-2026

08Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

09Likely competitors

#Likely bidderFitWins
1MandatisUnknown100268×
2GloudemansUnknown805×
3Arcadis Nederland B.V.SME806×
4Meander Grondverwerving en AdviesUnknown795×
5Antea Nederland BVSME785×
6FlextenderUnknown7711×

10Tender documents

Bijlage 10. WachtkamerovereenkomstpdfMay 20, 2026 · 125 KB
Bijlage 14. VerwerkersovereenkomstpdfMay 20, 2026 · 838 KB
Bijlage 3. EU Concept overeenkomst EA HuurpenningenpdfMay 20, 2026 · 172 KB
Bijlage 2. SecurityAnnex Gemeente AlkmaarpdfMay 20, 2026 · 178 KB
Bijlage 5. Handreiking SROIpdfMay 20, 2026 · 11396 KB
Bijlage 6. Verklaring SROI verplichtingdocxMay 20, 2026 · 173 KB
Bijlage 15. Voorbeeld huurovereenkomst en huisregels nieuwe versiepdfMay 20, 2026 · 325 KB
Bijlage 8b. KlachtenformulierdocxMay 20, 2026 · 28 KB
Bijlage 12. Verklaring omtrent Russische betrokkenheidpdfMay 20, 2026 · 164 KB
Bijlage 13. Format ReferentiedocxMay 20, 2026 · 26 KB
Bijlage 4. - SROI ProcesstappenpdfMay 20, 2026 · 206 KB
Bijlage 11. Combinatie en onderaannemingxlsxMay 20, 2026 · 36 KB

11Legal themes that may be relevant here

12Frequently asked questions

What is the scope of the assignment?
The assignment concerns the rent administration and collection for approximately 150 tenants, consisting of status holders and emergency seekers, for the payment of rent and service charges.
What is the expected duration of the assignment?
It concerns a multi-year assignment with an expected duration until approximately 2035.
What requirements apply to information security and data protection?
Bidders must comply with the requirements from the SecurityAnnex and the Data Processing Agreement.
Which suitability criteria must a bidder meet?
Bidders must have experience with financial administration and collection and have the capacity to meet the SROI social objectives.

Automatically compiled from the official tender data and documents.

13Estimated value versus the market

p25
€ 200K
median
€ 538K
p75
€ 1,9 mln
deze opdracht

Gegunde waarden in CPV 66 · diensten n=882