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PlannedServicesMarktconsultatie

OpenOverGokken Helpline

Kansspelautoriteit · Marktconsultatie · 1 lots · 426889
Type
Services
85000000 · Healthcare and social
Estimated value
Not published
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence high

This document concerns a market consultation for the future procurement of the OpenOverGokken Helpline, conducted by the Kansspelautoriteit. The objective is to collect input regarding the implementation of the assignment, the desired quality standards, and the procedural design.

Services · Marktconsultatie · National procedure

Complete timeline
Contracting authority
Kansspelautoriteit
NL
Contract type
Services
Marktconsultatie
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
National
National procedure
Lots
1
1 lots
Main CPV code
85000000
Healthcare and social work
Location
NL
CharacteristicsCPV 85ServicesHelplineAddiction careTriage

01What is being requested

Making operational and ensuring the continuity of a (gambling) helpline as a front-office function within the OpenOverGokken platform. The assignment includes motivational interviewing, triage, managing the social services directory, referral, and reporting on trends and contact moments. The expected duration of the implementation phase is 36 months with various extension options.

In preparation for the future procurement, the Kansspelautoriteit wishes to involve market input. The information gathered through this market consultation may be used in further decision-making regarding and the implementation of the procurement. All parties who consider themselves suitable for this purpose are cordially invited to contribute ideas on how the assignment can best be positioned in the market.

85000000Services
1OpenOverGokken Helpline—

02Strategic insight

“
Strategic insight · AI analysis
<ul Focus on the independence and the Chinese wall construction to meet the strict requirements regarding gambling providers. Emphasize professional healthcare expertise at HBO level; a standard call center model is not appropriate. Demonstrate how the balance between providing a listening ear and identifying trends/data is maintained without compromising the quality of the conversations.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
The assignment is explicitly not intended for treatment, diagnostics, or structural guidance.Important
A strict independence must be guaranteed in relation to gambling providers.Important
The helpline must be widely accessible during daytime and evening hours on all days of the week via telephone, chat, and WhatsApp.Important
Employees must provide support in both Dutch and English.Important
The signaling function (trends/patterns) must not interfere with the primary function of the helpline and the collection of data.Important

04Can I take part?

Technical · 3
Effective independence from gambling providers (e.g., no direct or indirect participation of capital from gambling providers, maximum 20% activities commissioned by gambling providers, and the presence of a Chinese wall).Technical
Experience in providing services for a generally accessible helpline or desk in a social-community context.Technical
Staff quality: employees with direct client contact must have at least an HBO education or demonstrably equivalent working and thinking level in a relevant field (e.g., social or psychological) and expertise in the field of motivational interviewing must be demonstrably secured.Technical
Financial · 1
Sufficient financial-economic capacity.Financial

05Process & timeline

Publication of market consultation
Uiterlijk 29 mei 2026
Deadline for submitting responses
Eind juni 2026
Opportunity for oral explanations
Begin juli 2026
Deadline for receipt of answers (TenderNed)
15/07/2026 23:59 +02:00

06Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

07Likely competitors

#Likely bidderFitWins
1PhiladelphiaUnknown9315×
2TzorgUnknown9114×
3Miep B.V.SME8510×
4Omega Groep BVSME8510×
5Familysupporters B.V.SME8412×
6Stichting JadosUnknown8310×

08Tender documents

Begeleidend document Marktconsultatie OoG_v1.0pdfMay 28, 2026 · 321 KB
TN592246 - EFE1 Vrijwillige aankondiging van voorafgaande marktconsultatie 20260528163403pdfMay 28, 2026 · 173 KB
Vragenlijst OpenOverGokken_v1.0xlsxMay 28, 2026 · 28 KB

09Legal themes that may be relevant here

10Frequently asked questions

What is the intended scope of the OpenOverGokken helpline?
The helpline is focused on an accessible listening ear, triage, and referral. The assignment explicitly does not include a treatment component or clinical treatment facilities.
How can an organization participate in this market consultation?
Participation takes place by completing the prescribed questionnaire in .xlsx format and submitting it via TenderNed.
What expertise is relevant for the execution of this assignment?
Parties with experience in social work or addiction prevention are being considered, with a focus on recognizing issues and triage.
What is the purpose of this market consultation?
The market consultation serves to collect market input regarding the scope, accessibility, and the mix of communication channels. This information will be used for further decision-making and the implementation of the future procurement.

Automatically compiled from the official tender data and documents.

11Estimated value versus the market

p25
€ 962K
median
€ 16 mln
p75
€ 108 mln
deze opdracht

Gegunde waarden in CPV 85 · diensten n=1531